Admissions Coordinator

Odyssey; Auckland; On-site; NZD 61,000 - 69,000; Full time

Benefits offered by this job

22 days annual leave

5 days paid study leave per annum

Supportive team environment

Job summary

Odyssey in New Lynn, New Zealand is seeking an Admissions Coordinator to join the Assessment and Admissions team. The role provides administrative support, triage cover, and coordination of appointments and admissions to ensure a welcoming service for tāngata whai ora and their whānau.

You will deliver timely, compassionate support throughout the admissions process, working within a Therapeutic Community model and collaborating with a dedicated team of professionals committed to wellbeing.

Qualifications

• Minimum Level 4 Certificate in Health or related field (preferred).
• At least 1 year of admin experience in a client-facing role in social services, health, mental health or addictions care setting.
• Willingness to embrace the Therapeutic Community (TC) model.
• Excellent communication skills and empathy for people experiencing mental health and addiction challenges.
• Understanding of Te Tiriti o Waitangi and its relevance to this role.
• Ability to evaluate information thoroughly, with high attention to detail.
• Ability to manage time and work under pressure to meet deadlines.
• Ability to work unsupervised and as part of a team.
• A full NZ Drivers Licence.
• Knowledge of basic te reo Māori is desirable.

Responsibilities

• Provide coordination and administrative support across the service, including triage cover and ensuring smooth appointments and admissions.
• Support the Assessment and Admissions team to deliver a high-quality, responsive and welcoming service to all stakeholders.
• Assist with coordinating and organising appointments and admissions to ensure a positive first experience.

Skills

Attention to detail

Empathy

Time management

Teamwork

Education

Level 4 Certificate in Health or related field

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Substance Abuse and Behavioral Disorder Counselor

We are now seeking an organised, efficient and enthusiastic Admissions Coordinator to join the team at our community hub in New Lynn. This full-time permanent position operates Monday to Friday and plays an important role in supporting the Assessment and Admissions team to deliver a high-quality, responsive and welcoming service to all stakeholders. The role provides coordination and administrative support across the service, including triage cover and ensuring the smooth organisation of appointments and admissions.

In this role you can be a part of creating a positive first experience for tāngata whai ora and rangatahi (adults/young people seeking wellness) and their whānau (family) as they connect with Odyssey’s services. You’ll provide timely, compassionate support throughout the Assessment and Admissions process, helping appointments and admissions run smoothly and ensuring people and their whānau feel supported as they access the care and services they need.

The ideal applicant will have:

• Ideally a minimum Level 4 Certificate in Health or related field (preferred)
• At least 1 years’ relevant administration experience in a client-facing role in a social services, health, mental health or addictions care setting
• A willingness to embrace the Therapeutic Community (TC) model
• Excellent communication skills and empathy for people experiencing mental health and addiction challenges
• An understanding of Te Tiriti o Waitangi and its relevance to this role
• The ability to evaluate information thoroughly, with high attention to detail
• Ability to manage your time and work under pressure to meet deadlines
• Ability to work unsupervised and as part of a team
• A full NZ Drivers Licence
• Knowledge of basic te reo Māori is desirable

In return, we offer:

• A salary between $61,339 to $68,619 depending on skills and experience
• 22 days annual leave / 5 days paid study leave per annum
• The opportunity to work with one of New Zealand’s most experienced addiction treatment providers
• Professional challenges and varied work that supports the community
• A dynamic and supportive team who are passionate about what they do

More about us:

Odyssey has supported thousands of New Zealanders whose lives are affected by alcohol, drug or other addiction challenges. We wholeheartedly believe that everyone living in New Zealand should have the opportunity to live life to the fullest, to feel hopeful about their future and to have meaningful relationships with friends and whānau.

Police and Oranga Tamariki clearance checks are also required for this role.

Odyssey is an equal opportunity employer and a smoke free organisation. We celebrate diversity and are committed to creating an inclusive environment for all employees. We particularly encourage applications from Māori and Pacific peoples.

For all enquiries, please contact Michelle in the People and Capabilities team on 021578262