Compassionate Admissions & Client Services Coordinator

QJumpers Recruitment Services; Auckland; Hybrid; NZD 61,000 - 69,000; Full time

Benefits offered by this job

22 days annual leave

5 days paid study leave per annum

Opportunity to work with one of New Ze

Professional challenges and variedwork

Supportive team

Job summary

Odyssey is seeking an organised Admissions Coordinator to join our community hub in New Lynn. This full-time role supports the Assessment and Admissions team, coordinating triage, appointments and admissions while ensuring a welcoming, responsive service for tāngata whai ora, rangatahi, and their whānau.

You will provide timely administrative support, work within the Therapeutic Community model, and help create a positive first experience for people seeking wellbeing.

Qualifications

• Ideally a Level 4 Certificate in Health or related field (preferred).
• At least 1 years’ relevant administration experience in a client-facing role in a social services, health, mental health or addictions care setting.
• Willingness to embrace the Therapeutic Community (TC) model.
• Excellent communication skills and empathy for people experiencing mental health and addiction challenges.
• Understanding of Te Tiriti o Waitangi and its relevance to this role.
• Ability to evaluate information thoroughly, with high attention to detail.
• Ability to manage your time and work under pressure to meet deadlines.
• Ability to work unsupervised and as part of a team.
• A full NZ Drivers Licence.
• Knowledge of basic te reo Māori is desirable.

Responsibilities

• Coordinate admissions and triage, and support scheduling of appointments.
• Provide timely, compassionate support throughout the Assessment and Admissions process.
• Help ensure smooth operation of admissions and welcoming service for stakeholders.
• Support the team to deliver a high-quality, responsive service.

Skills

Administration

Communication

Empathy

Time management

Teamwork

Driver's licence

Education

Level 4 Certificate in Health or related field

Job description

Odyssey is seeking an organised Admissions Coordinator to join our community hub in New Lynn. This full-time role supports the Assessment and Admissions team, coordinating triage, appointments and admissions while ensuring a welcoming, responsive service for tāngata whai ora, rangatahi, and their whānau.

You will provide timely administrative support, work within the Therapeutic Community model, and help create a positive first experience for people seeking wellbeing.