Administrator – Booking Co-ordinator

HRV NZ; Maungakiekie-Tāmaki; On-site; NZD 42,000 - 64,000; Full time

Job summary

HRV Auckland Ltd in Onehunga, Auckland is seeking an Administrator – Booking Co-ordinator to support day-to-day operations by coordinating customer bookings and providing accurate, timely administration.

You’ll work with our sales, installation and administration teams to keep information up to date, appointments organised and customers informed. This is a permanent, on-site role based at 36 Victoria Street, Onehunga.

Qualifications

• Experience in administration, customer service, coordination or operational support.
• Strong organisational skills and ability to manage several priorities.
• Excellent attention to detail and accurate data entry.
• Clear, friendly and professional communication.

Responsibilities

• Coordinating customer bookings and scheduling appointments.
• Responding to customer enquiries and keeping customers updated.
• Supporting sales processing, invoicing and operational administration.
• Maintaining accurate customer records and information in our business systems.
• Completing stock ordering, reporting and other administration tasks.
• Supporting territory programmes and projects, including Warmer Kiwi Homes.
• Working with the wider team to resolve issues and improve the customer experience.
• Contributing to a safe, positive and supportive workplace.

Skills

Organisational skills

Attention to detail

Data entry

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Administrator – Booking Co-ordinator

HRV Auckland Ltd | Onehunga, Auckland

Permanent

About HRV

At HRV, we believe everyone should love the feeling of coming home.

We help Kiwis create warmer, drier, healthier and more comfortable homes through ventilation, heat pumps, air conditioning and water filtration solutions.

We’re looking for an organised, proactive and customer-focused Administrator – Booking Co-ordinator to join our Auckland Central North West team, based in Onehunga.

About the role

Reporting to the Administration Manager, you’ll help keep our day-to-day operations running smoothly by coordinating customer bookings, supporting scheduling and providing accurate, timely administration.

You’ll work closely with customers and our sales, installation and administration teams to keep information up to date, appointments organised and customers informed. This is a varied role suited to someone who enjoys helping people, managing competing priorities and following things through.

What you will be doing

• Coordinating customer bookings and scheduling appointments.
• Responding to customer enquiries and keeping customers updated.
• Supporting sales processing, invoicing and operational administration.
• Maintaining accurate customer records and information in our business systems.
• Completing stock ordering, reporting and other administration tasks.
• Supporting territory programmes and projects, including Warmer Kiwi Homes.
• Working with the wider team to resolve issues and improve the customer experience.
• Contributing to a safe, positive and supportive workplace.

Who we are looking for

You’ll bring experience in administration, customer service, coordination or operational support, along with a practical approach and a willingness to get involved.

You’ll also have:

• Strong organisational skills and the ability to manage several priorities.
• Excellent attention to detail and accurate data entry skills.
• Clear, friendly and professional communication.
• Confidence using Microsoft Office and business systems.
• A customer-focused approach and the ability to build positive relationships.
• A proactive mindset, taking ownership of your work and following through.
• A commitment to teamwork, safety and continuous improvement.

What’s on offer

• A permanent role based at 36 Victoria Street, Onehunga.
• A varied position combining administration, bookings and customer service.
• The opportunity to build your knowledge of HRV’s products, systems and operations.
• Meaningful work supporting our purpose of making all Kiwi homes healthier, together.

Pre-employment and eligibility

All applicants must have the legal right to work and live in New Zealand.

Successful candidates may be required to undergo pre-employment checks, including relevant background checks and drug and alcohol testing, depending on the role requirements.

Diversity and inclusion

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We welcome applications from all individuals.

If you’re organised, enjoy helping customers and take pride in keeping things running smoothly, we’d love to hear from you.