Administrator - Application Support

CGR Services; Christchurch; On-site; NZD 55,000 - 65,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Christchurch, Canterbury, NZ invites applications for an Administrator - Application Support. This full-time permanent role supports the medical workforce and administrative systems used by Senior Medical Officers, Fellows and Resident Medical Officers.

You will help users navigate applications, set up new staff in systems, create simple guides, and work with PACS and other support teams to resolve issues.

Qualifications

• Ability to learn new software and systems quickly.
• Comfort explaining systems and processes to others.
• Strong attention to detail and accurate work.

Responsibilities

• Help navigate an application or resolve straightforward system issues.
• Set up a new member of the medical workforce with required system access.
• Show users how to use a system effectively.
• Work with PACS and other support teams to resolve issues.
• Develop clear user guides or process documentation.
• Maintain and update medical workforce roster patterns.
• Work across several systems while keeping information accurate and up to date.

Skills

Learning agility

Problem solving

Clear communication

Ownership

Attention to detail

Prioritization

Relationship building

Confidentiality

Team collaboration

Job description

Administrator - Application Support New Zealand Government Christchurch, South Island, NZ

• Full-time permanent position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. We are looking for someone with strong digital capability and a practical, problem-solving mindset to join Canterbury Radiology in an Administrator - Application Support role.

What we are looking for Don't be put off by the word Administrator. You don't need to have followed a traditional administration career path to be a great fit for this role. We're much more interested in what you can do : how quickly you learn new systems, how you approach problems, whether you can explain things clearly to others, and whether you're someone who takes ownership and follows things through.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5 / Profile 5 (final placement step is dependent on skills, knowledge and experience) For further information about the administration and clerical pay equity settlement please follow the link below : PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

About the role

You’ll support the applications, software and administrative systems used by our medical workforce, including Senior Medical Officers, Fellows and Resident Medical Officers. You’ll become someone our people can turn to for practical help with the systems they use in their work.

• helping someone navigate an application or resolve a straightforward system issue
• setting up a new member of our medical workforce with the systems and access they need
• showing someone how to use a system or application effectively
• working with our PACS team or other support teams to resolve an issue
• developing clear user guides or process documentation
• maintaining and updating medical workforce roster patterns
• working across several systems and tasks while keeping information accurate and up to date

This isn't a technical IT support role. You'll resolve what you can, understand when something needs specialist support, and connect with the right people when an issue needs to be escalated.

About you

You may already do this kind of work without having Administrator in your job title. Perhaps you're the person in your team who learns a new system first. Maybe you're good at figuring out why something isn't working. You might enjoy creating a better process, showing someone an easier way of doing something, or turning something complicated into instructions that make sense.

• learn new software, applications and systems quickly
• are confident exploring how systems work and developing a strong working knowledge of them
• approach problems logically and can work through straightforward issues
• can explain systems and processes clearly to other people
• are accurate and have strong attention to detail
• can organise your work and manage competing priorities
• communicate confidently and build positive working relationships
• take ownership and follow things through
• are comfortable working with confidential and sensitive information

You don't need previous experience in Radiology, healthcare or application support. Experience with workforce systems, rostering, application support or healthcare may be useful, but capability, attitude and the ability to learn are more important to us than a particular career background. If you're someone who picks up systems quickly, enjoys solving practical problems and gets satisfaction from helping other people work more effectively, we'd like to hear from

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.