Administrator - Application Support

New Zealand Government; Christchurch, Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Christchurch Health Campus is seeking an Administrator to support the applications, software and administrative systems used by our medical workforce, including Senior Medical Officers and Resident Medical Officers. You don't need a traditional admin background; we value problem solving, clear explanations and taking ownership.

This role involves guiding users, setting up new staff with needed access, creating simple guides, and coordinating with PACS and other

Qualifications

• Experience in administration or support roles is helpful but not required.
• Ability to learn new software, systems and processes quickly.
• Strong communication and the ability to explain things clearly.

Responsibilities

• Support applications, software and administrative systems used by the medical workforce.
• Help set up new staff with systems and access needed to work.
• Develop clear user guides or process documentation.
• Work with PACS and other support teams to resolve issues.
• Maintain roster patterns and ensure information is accurate and up to date.

Job description

Christchurch - Christchurch Health Campus - Radiology Service

Full-time permanent position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

What we are looking for

Don't be put off by the word Administrator. You don't need to have followed a traditional administration career path to be a great fit for this role. We're much more interested in what you can do: how quicklyyou learn new systems, how you approach problems, whether you can explainthings clearly to others, and whether you're someone who takes ownership andfollows things through. As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 5/Profile 5 (finalplacement step is dependent on skills, knowledge and experience) For further information about the administration andclerical pay equity settlement please followthe link below:PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz)

About the role

You'll support the applications, software and administrativesystems used by our medical workforce, including Senior Medical Officers,Fellows and Resident Medical Officers.You'll become someone our people can turn to for practicalhelp with the systems they use in their work.

On any given day you might be:

• helping someone navigate an application or resolve a straightforward system issue
• setting up a new member of our medical workforce with the systems and access they need
• showing someone how to use a system or application effectively
• working with our PACS team or other support teams to resolve an issue
• developing clear user guides or process documentation
• maintaining and updating medical workforce roster patterns
• orworking across several systems and tasks while keeping information accurate and up to date

This isn't a technical IT support role. You'll resolve whatyou can, understand when something needs specialist support, and connect withthe right people when an issue needs to be escalated.

About you

You may already do this kind of work without having Administrator in your job title. Perhaps you're the person in your team who learns a newsystem first. Maybe you're good at figuring out why something isn't working.You might enjoy creating a better process, showing someone an easier way of doing something, or turning something complicated into instructions that makesense.

What matters is that you can demonstrate that you:

• learn new software, applications and systems quickly
• are confident exploring how systems work and developing a strong working knowledge of them
• approach problems logically and can work through straightforward issues
• can explain systems and processes clearly to other people
• are accurate and have strong attention to detail
• can organise your work and manage competing priorities
• communicate confidently and build positive working relationships
• take ownership and follow things through
• are comfortable working with confidential and sensitive information

You don't need previous experience in Radiology, healthcareor application support. Experience with workforce systems, rostering,application support or healthcare may be useful, but capability, attitude and the ability to learn are more important to us than a particular careerbackground. If you're someone who picks up systems quickly, enjoyssolving practical problems and gets satisfaction from helping other people workmore effectively, we'd like to hear from

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.

We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.