Hybrid Admin & Front‑Office Team Lead

Auckland; Auckland; Hybrid; NZD 72,000 - 88,000; Full time

Benefits offered by this job

Five weeks annual leave

Discounted public transport

KiwiSaver / Superannuation

Flexible working hours

Parental leave

On-site amenities

Job summary

The University of Auckland is seeking an experienced Administration Team Leader | Kaituki Whakahaere for Stuart McCutcheon House, overseeing front-of-house operations and administration for a large residential community of 900+ residents.

You will lead a reception and admin team, drive efficient financial processes, governance and continuous improvement, and collaborate with stakeholders to deliver excellent student experiences.

Qualifications

• Experience leading an administration, customer service or front-of-house team within a large and complex organisation.
• Proven people leadership skills, including team development, mentoring, performance management and change support.
• Strong financial and operational administration experience, including invoicing, purchasing, budgeting or financial systems.
• Experience preparing reports, proposals and operational documentation for senior stakeholders.
• High levels of digital literacy, including Microsoft Office applications and business information systems.
• Excellent organisational, communication and stakeholder management skills, with a full, clean New Zealand Driver Licence required.

Responsibilities

• Leading and supporting the administration and reception team to deliver exceptional customer service and operational support.
• Coordinating administrative and financial processes, including invoicing, debt management, banking reconciliations and purchasing activities.
• Supporting operational planning, governance requirements and the implementation of policies and procedures.
• Monitoring facilities, maintenance requests, contractor activities and accommodation assets to ensure high service standards are maintained.
• Preparing reports, proposals and operational information to support decision-making and performance monitoring.
• Driving process improvements and supporting the implementation of new systems, technologies and ways of working.

Skills

People leadership

Financial administration

Stakeholder management

Organisation & planning

Communication skills

Driver licence

Tools

Microsoft Office

Business information systems

Job description

The University of Auckland is seeking an experienced Administration Team Leader | Kaituki Whakahaere for Stuart McCutcheon House, overseeing front-of-house operations and administration for a large residential community of 900+ residents.

You will lead a reception and admin team, drive efficient financial processes, governance and continuous improvement, and collaborate with stakeholders to deliver excellent student experiences.