Access and Admin Support

Accessman; Maungakiekie-Tāmaki; On-site; NZD 50,000 - 65,000; Full time

Job summary

Accessman, New Zealand’s leading hire company, seeks an experienced Administrator to join the Auckland (Penrose) branch. The role covers hire processing, transport operations, invoicing, and daily admin, delivering exceptional service to internal and external customers.

You will manage data quality, use hire and rental software daily, coordinate transport schedules, and support reporting. The ideal candidate is organized, proactive, and thrives in a fast-paced, team-based environment.

Qualifications

• Experience providing admin support in a fast-paced environment.
• Strong data entry, records management and reporting skills.
• Proactive problem solver with clear communication and customer focus.

Responsibilities

• Provide administration support to the Access team and transport operations.
• Handle incoming phone calls and customer inquiries professionally.
• Assist with hire bookings and daily correspondence using hire software.
• Liaise with other branches and internal departments.
• Ensure accuracy and quality control of hire contracts and data entry.
• Prepare, check, and manage customer invoices.
• Build, review, and act on reports as required.
• Organise daily delivery schedules and transport logistics.
• Coordinate transport drivers’ daily workloads efficiently.
• Liaise with clients regarding access arrangements, traffic management, purchase orders, and job requests.
• Provide clear instructions and directions to transport drivers.
• Maintain accurate records of pricing, sales, and activity.
• Use and update CRM tools when required.
• Demonstrate understanding of rental equipment and rental software.
• Ensure compliance with access legislation, health & safety requirements, and industry best practice.

Skills

Administration experience

Attention to detail

Data handling

Invoicing

Phone manner

Communication

Organisational skills

Teamwork

Proactive attitude

Tools

CRM software

Hire software

MS Office

Job description

With over 1300 EWP machines in their fleet, Accessman is New Zealand’s leading hire company supplying EWP machines to the construction industry nationwide.

A position has recently opened up in our Auckland (Penrose) branch for an experienced Administrator.

If you are organized, good at getting things done and take initiative to solve problems then you will thrive in this position.

We are seeking a highly organized and proactive Admin & Access Support professional to join our Access Division based primarily at our Penrose Branch. This is a fast-paced, varied role supporting hire bookings, transport operations, and daily administrative functions while delivering exceptional service to both internal and external customers.

About the Role

You will be responsible for assisting with daily hire processing, administration correspondence, and transport logistics. Working closely with the Access team, drivers, you’ll help ensure seamless operations and a consistently professional customer experience across the business. You’ll be using hire and rental software daily, managing data quality, supporting transport scheduling, and assisting with invoicing and reporting. This role will suit someone who enjoys juggling multiple priorities, thinks quickly under pressure, and takes pride in accuracy, communication, and teamwork.

Key Responsibilities

• Provide administration support to the Access team and transport operations
• Handle incoming phone calls and customer enquiries professionally
• Assist with hire bookings and daily correspondence using hire software
• Liaise with other branches and internal departments
• Ensure accuracy and quality control of hire contracts and data entry
• Prepare, check, and manage customer invoices
• Build, review, and act on reports as required
• Organise daily delivery schedules and transport logistics
• Coordinate transport drivers’ daily workloads efficiently
• Liaise with clients regarding access arrangements, traffic management, purchase orders, and job requests
• Provide clear instructions and directions to transport drivers
• Maintain accurate records of pricing, sales, and activity
• Use and update CRM tools when required
• Demonstrate understanding of rental equipment and rental software
• Ensure compliance with access legislation, health & safety requirements, and industry best practice

Please contact us for a copy of the full job description.

About You

• Strong administration experience with excellent attention to detail
• The ability to manage multiple tasks simultaneously and meet deadlines
• Confidence working with data, reports, and invoicing
• A professional and friendly phone manner
• Strong communication and organisational skills
• A proactive, “can-do” attitude and willingness to help where needed
• The ability to work independently and as part of a team
• A high level of honesty, reliability, and self-motivation

Health & Safety

At Accessman, safety comes first. As part of our commitment to a safe work environment, successful candidates must undergo a pre-employment drug screening, and may be required to complete a medical assessment. We expect all employees to follow our Health & Safety procedures and guidelines.

What we offer

• A challenging and varied role in a supportive team environment
• Opportunities to contribute to process improvement and consistency across branches
• A workplace that values professionalism, teamwork, and continuous improvement

If you are a strong administrator who thrives in a busy operational environment and enjoys working with people, we’d love to hear from you.

For more information about this role, contact Sam on 02 732 or @accessman.co.nz.