Account Manager, ANZ – SaaS

Jobtailor; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

Jobtailor in Auckland, New Zealand seeks an experienced Account Manager to manage a diverse NZ portfolio, build trusted relationships, and advise on market and regulatory developments.

You will develop account plans, identify cross-sell opportunities, forecast using CRM, and collaborate with services, marketing, and product teams to protect recurring revenue and drive ROI.

Qualifications

• Proven experience in account management with a strong commercial focus.
• Demonstrated ability to meet or exceed sales targets consistently.
• Self-motivated and driven to succeed.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking abilities.
• Ability to work independently and collaboratively within a team.
• Adaptability to SaaS, new products, evolving client needs, and creative solution development.
• Knowledge of AML/CFT regulations in New Zealand preferred but not essential.
• Proven ability to quickly build trust with prospects and internal stakeholders.
• Flexibility and ability to prioritise and adapt quickly.

Responsibilities

• Manage and grow a diverse portfolio of customers across New Zealand.
• Build trusted customer relationships and understand customer challenges and objectives.
• Advise customers on market, industry, and regulatory developments.
• Develop and execute account plans to protect recurring revenue, support retention, and grow the portfolio.
• Use customer insight, whitespace analysis, and prospecting to identify and progress cross-sell and upsell opportunities.
• Provide accurate and timely sales forecasting using CRM tools.
• Maintain CRM data integrity and actionable insights.
• Build relationships with executive and C-level stakeholders.
• Collaborate with Professional Services, Marketing, and Product teams.
• Monitor industry trends and the competitive landscape.
• Own the customer journey from deal closure through activation and adoption.
• Drive early value realization and help customers achieve expected business value and ROI.

Skills

Account Management

Sales Target Achievement

Customer Relationship Building

CRM Data Integrity

Analytical and Strategic Thinking

Tools

CRM Tools

Job description

• Manage and grow a diverse portfolio of customers across New Zealand
• Build trusted customer relationships and understand customer challenges and objectives
• Advise customers on market, industry, and regulatory developments
• Develop and execute account plans to protect recurring revenue, support retention, and grow the portfolio
• Use customer insight, whitespace analysis, and prospecting to identify and progress cross-sell and upsell opportunities
• Provide accurate and timely sales forecasting using CRM tools
• Maintain CRM data integrity and actionable insights
• Build relationships with executive and C-level stakeholders
• Collaborate with Professional Services, Marketing, and Product teams
• Monitor industry trends and the competitive landscape
• Own the customer journey from deal closure through activation and adoption
• Drive early value realization and help customers achieve expected business value and ROI

Requirements

• Proven experience in account management with a strong commercial focus
• Demonstrated ability to meet or exceed sales targets consistently
• Self-motivated and driven to succeed
• Exceptional communication, negotiation, and interpersonal skills
• Strong analytical and strategic thinking abilities
• Ability to work independently and collaboratively within a team
• Adaptability to SaaS, new products, evolving client needs, and creative solution development
• Knowledge of AML/CFT regulations in New Zealand preferred but not essential
• Proven ability to quickly build trust with prospects and internal stakeholders
• Flexibility and ability to prioritise and adapt quickly

Core Competencies

Demonstrates expertise in account management with a strong commercial focus, driving customer success through strategic planning, relationship building, and effective sales forecasting. Proficient in leveraging customer insights and market trends to identify growth opportunities and enhance customer value.

Highest-signal resume keywords

• Account Management
• Sales Target Achievement
• Customer Relationship Building
• CRM Data Integrity
• Analytical and Strategic Thinking

Hard Skills

• Sales Forecasting
• Whitespace Analysis
• Cross-Sell and Upsell Strategies
• SaaS Adaptability
• Market and Industry Knowledge

Soft Skills

• Exceptional Communication
• Negotiation Skills
• Interpersonal Skills
• Self-Motivated
• Team Collaboration

Industry Keywords

• AML/CFT Regulations
• Customer Journey Management
• Value Realization
• Competitive Landscape Monitoring
• Customer Retention Strategies

Tools & Technologies

• CRM Tools