Account Manager

Jobtailor; Wellington; On-site; NZD 70,000 - 110,000; Full time

Job summary

Jobtailor in Wellington is seeking an experienced Account Manager to own and grow a portfolio of restaurant partners. You will visit partners, monitor performance with dashboards, and drive retention and revenue through consultative, data-driven strategies.

With 3–5 years in sales or account management, you will build relationships, identify growth opportunities, and collaborate with internal teams to streamline playbooks and reporting.

Qualifications

• 3–5 years’ experience in Sales or Account Management.
• Established relationships in the hospitality scene in Wellington.
• Experience with retention, churn reduction, or revenue-related goals.
• Strong organisational and communication skills, both in-person and in writing.
• Comfort balancing autonomy with structured ways of working.
• Confidence managing a portfolio across field and desk-based work.
• Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome).
• Exposure to territory-based or field-led roles (extra awesome).
• Enjoyment of data analysis and performance reporting (extra awesome).
• Interest in process improvement and helping build scalable ways of working (extra awesome).

Responsibilities

• Own portfolio of restaurant partners in Wellington and build trusted operator relationships.
• Visit partners across the territory and help them succeed.
• Monitor partner performance using dashboards and data insights.
• Identify risks and reduce churn through consultative conversations.
• Lead onboarding, activation, and optimisation for new partners.
• Identify and deliver growth opportunities, including campaigns, upsells, and new features.
• Balance field visits with desk-based planning and analysis.
• Provide feedback and improve account management processes and reporting.
• Find new upsell and cross-sell opportunities.
• Help generate new leads and grow the territory.
• Design and test interventions to improve partner performance and satisfaction.
• Collaborate with internal teams to refine account management playbooks and reporting.
• Support new market launches and establish local best practices.
• Own commercial success and shape the restaurant and customer experience in the city.

Skills

Account management

Sales

Data analysis

Relationship building

Process improvement

Tools

Dashboards

Job description

• Own a portfolio of restaurant partners in Wellington and build trusted operator relationships


• Visit partners across the territory and help them succeed


• Monitor partner performance using dashboards and data insights


• Identify risks and reduce churn through consultative conversations


• Lead onboarding, activation, and optimisation for new partners


• Identify and deliver growth opportunities, including campaigns, upsells, and new features


• Balance field visits with desk-based planning and analysis


• Provide feedback and improve account management processes and reporting


• Find new upsell and cross-sell opportunities


• Help generate new leads and grow the territory


• Design and test interventions to improve partner performance and satisfaction


• Collaborate with internal teams to refine account management playbooks and reporting


• Support new market launches and establish local best practices


• Own commercial success and shape the restaurant and customer experience in the city

Requirements

• 3–5 years’ experience in Sales or Account Management


• Established relationships in the hospitality scene in Wellington


• Experience working to retention, churn reduction, or revenue-related goals


• Strong organisational and communication skills, both in-person and in writing


• Comfort balancing autonomy with structured ways of working


• Confidence managing a portfolio across field and desk-based work


• Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)


• Exposure to territory-based or field-led roles (extra awesome)


• Enjoyment of data analysis and performance reporting (extra awesome)


• Interest in process improvement and helping build scalable ways of working (extra awesome)

Core Competencies

Demonstrates expertise in Account Management and Sales within the hospitality sector, focusing on partner relationship building, performance monitoring, and data-driven decision-making. Proven ability to identify growth opportunities and improve processes to enhance partner satisfaction and retention.

Highest-signal resume keywords

• Account Management


• Sales Experience


• Data Analysis


• Relationship Building


• Process Improvement

ATS Optimization Keywords

Hard Skills

• Performance Reporting


• Churn Reduction


• Revenue Goals


• Territory Management


• Consultative Selling

Soft Skills

• Organisational Skills


• Communication Skills


• Autonomy


• Collaboration

Industry Keywords

• Hospitality


• Food TechMarketplaces


• SaaS


• Field-Based Roles