Account Manager - SaaS (4044)

GBG Plc; Auckland; On-site; NZD 90,000 - 130,000; Full time

Job summary

GBG Plc in New Zealand seeks an Account Manager to manage and grow a diverse NZ customer portfolio across sectors. You will build trusted relationships, understand client challenges, and act as advisor on market, regulatory developments.

You will plan proactively, identify growth opportunities, drive retention, and ensure customers realise value from GBG’s identity solutions. Collaborate with Professional Services, Marketing and Product to deliver a seamless customer experience, stay ahead of

Qualifications

• Proven experience in account management with a strong commercial focus.
• Demonstrated ability to meet or exceed sales targets consistently.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking abilities.
• Ability to work independently and collaboratively within a team.
• Adaptable to changing environments, including SaaS and evolving client needs.

Responsibilities

• Proactive Account Planning and Sustainable Growth: Develop and execute account plans that protect recurring revenue, support customer retention and deliver sustainable portfolio growth.
• Sales Forecasting & CRM Management: Provide accurate and timely sales forecasting through effective use of CRM tools, ensuring data integrity and actionable insights.
• Relationship Management: Build long-term relationships across multiple levels and functions within each customer, including executive and C-level stakeholders.
• Cross-Functional Collaboration: Work closely with Professional Services, Marketing, and Product teams to align strategies and deliver a cohesive customer experience.
• Market Intelligence: Stay updated on industry trends and the competitive landscape to identify new business opportunities and inform strategic decisions.
• Customer Transition and Early Value Realisation: Own the customer journey from deal closure through to activation and adoption, ensuring a seamless transition and effective change management.

Skills

Account management

Sales targets

Communication

Negotiation

Analytical thinking

Teamwork

Adaptable

AML regulations knowledge NZ

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Go To Market ANZ Team

Our mission is to deliver identity intelligence on a global scale. Australia and New Zealand play a big role in our strategy, offering opportunities to help existing clients achieve their objectives in customer onboarding and risk management. At GBG, we put customers at the heart of everything we do—prioritizing exceptional service and seamless experiences. By focusing on improving the customer journey, we not only strengthen relationships but also drive improvements to our customer’s journey and generate enhanced profitability.

The Role - Account Manager

In this role, you will manage and grow a diverse portfolio of customers across New Zealand, spanning a range of industries, business sizes, and regulatory environments. You will build trusted relationships, develop a deep understanding of each customer's unique challenges and objectives, and act as a trusted advisor on market, industry, and regulatory developments. Through proactive account planning, whitespace analysis, and stakeholder engagement, you will identify growth opportunities, drive retention, and deliver measurable customer outcomes. Working cross-functionally, you will coordinate internal resources to ensure customers realise value from their investment and continue to grow their partnership with GBG.

What you will do

• Proactive Account Planning and Sustainable Growth: Develop and execute account plans that protect recurring revenue, support customer retention and deliver sustainable portfolio growth. Use customer insight, whitespace analysis and prospecting to identify, qualify and progress cross-sell and upsell opportunities within existing accounts.
• Sales Forecasting & CRM Management: Provide accurate and timely sales forecasting through effective use of CRM tools, ensuring data integrity and actionable insights.
• Relationship Management: Build long-term relationships across multiple levels and functions within each customer, including executive and C-level stakeholders. Develop a clear understanding of customer priorities, challenges and decision-making processes.
• Cross-Functional Collaboration: Work closely with Professional Services, Marketing, and Product teams to align strategies and deliver a cohesive customer experience.
• Market Intelligence: Stay updated on industry trends and the competitive landscape to identify new business opportunities and inform strategic decisions.
• Customer Transition and Early Value Realisation: Own the customer journey from deal closure through to activation and adoption, ensuring a seamless transition and effective change management. Drive early value realisation by helping customers maximise the solutions they've purchased, achieve their desired outcomes, and realise the business value and ROI expected from their investment.

Skills we’re looking for

• Proven experience in account management with a strong commercial focus.
• Demonstrated ability to meet or exceed sales targets consistently.
• Self-motivated and driven to succeed.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking abilities.
• Ability to work independently and collaboratively within a team.
• Adaptable to changing environments, including SaaS, new products, and evolving client needs, with a creative approach to solutions.
• Knowledge of AML/CFT regulations in New Zealand (preferred but not essential).
• Proven ability to quickly build trust with prospects and internal stakeholders.
• Flexible and the ability to prioritise and adapt quickly.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.