Account Manager

Jobtailor; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an Account Manager to own a portfolio of restaurant partners in Auckland. You will cultivate strong relationships, visit partners, and monitor performance with dashboards and data insights to reduce churn and drive growth.

In this role, you will onboard and activate new partners, identify upsell opportunities, and collaborate with internal teams to refine processes and reporting. A data-driven mindset and strong communication are essential.

Qualifications

• 3–5 years of experience in Sales or Account Management.
• Established relationships in Auckland hospitality scene.
• Experience working to retention, churn reduction, or revenue goals.
• Strong organisational and written and verbal communication.
• Comfort balancing autonomy with structured ways of working.
• Experience in food tech, hospitality, marketplaces or SaaS (extra awesome).

Responsibilities

• Take full ownership of a portfolio of restaurant partners in Auckland.
• Build trusted relationships with restaurant operators and visit partners across the territory.
• Monitor partner performance using dashboards and data insights.
• Identify risks and proactively reduce churn through consultative conversations.
• Lead onboarding, activation, and optimisation for new partners.
• Identify and deliver growth opportunities, including campaigns, upsells, and new features.
• Balance field visits with desk-based planning and analysis.
• Provide feedback and ideas to improve account management processes and reporting.
• Find new upsell and cross-sell opportunities.
• Help generate new leads and grow the territory.
• Design and test interventions to improve partner performance and satisfaction.
• Collaborate with internal teams to refine account management playbooks and reporting.
• Shape scalable processes and workflows.
• Support new market launches and establish local best practices.

Skills

Account Management

Sales Experience

Data Analysis

Relationship Building

Process Improvement

Tools

Dashboards

Reporting Tools

Job description

• Take full ownership of a portfolio of restaurant partners in Auckland
• Build trusted relationships with restaurant operators and visit partners across the territory
• Monitor partner performance using dashboards and data insights
• Identify risks and proactively reduce churn through consultative conversations
• Lead onboarding, activation, and optimisation for new partners
• Identify and deliver growth opportunities, including campaigns, upsells, and new features
• Balance field visits with desk-based planning and analysis
• Provide feedback and ideas to improve account management processes and reporting
• Find new upsell and cross-sell opportunities
• Help generate new leads and grow the territory
• Design and test interventions to improve partner performance and satisfaction
• Collaborate with internal teams to refine account management playbooks and reporting
• Shape scalable processes and workflows
• Support new market launches and establish local best practices

Requirements

• 3-5 years’ experience in Sales or Account Management
• Established relationships in the hospitality scene in Auckland
• Experience working to retention, churn reduction, or revenue-related goals
• Strong organisational and communication skills, both in-person and in writing
• Comfort balancing autonomy with structured ways of working
• Confidence managing a portfolio across field and desk-based work
• Experience in food tech, hospitality, marketplaces, or SaaS (extra awesome)
• Exposure to territory-based or field-led roles (extra awesome)
• Enjoyment of data analysis and performance reporting (extra awesome)
• Interest in process improvement and helping build scalable ways of working (extra awesome)

Core Competencies

Demonstrates expertise in Account Management and Sales, with a strong focus on relationship building, performance monitoring, and data analysis to drive partner satisfaction and retention. Proven ability to identify growth opportunities and implement scalable processes in the hospitality and food tech sectors.

Highest-signal resume keywords

• Account Management
• Sales Experience
• Data Analysis
• Relationship Building
• Process Improvement

Hard Skills

• Performance Monitoring
• Churn Reduction
• Revenue Goals
• Onboarding
• Campaign Management

Soft Skills

• Organisational Skills
• Communication Skills
• Autonomy
• Consultative Conversations

Industry Keywords

• Hospitality
• Food Tech
• Marketplaces
• SaaS
• Territory Management

Tools & Technologies

• Dashboards
• Reporting Tools