Account Manager

Cogent Holdings; Southland; On-site; NZD 65,000 - 100,000; Full time

Job summary

Cogent Holdings is seeking an Account Manager to grow Cogent's offerings within the customer base in New Zealand. The role focuses on customer satisfaction, retention, and identifying growth opportunities through upselling and cross-selling.

Two positions are available, for candidates based in Auckland and Wellington, with on-site expectations and cross-team collaboration to enhance the customer experience.

Qualifications

• Strong relationship-building and communication skills.
• Customer-centric mindset with a proactive approach.
• Ability to manage multiple customer accounts effectively.
• Commercial awareness and ability to identify growth opportunities.
• Experience in managed services, technology, or telecommunications (desirable).
• Familiarity with MSP agreements or service delivery environments (desirable).

Responsibilities

• Develop and maintain strong, trust-based relationships with customers to promote loyalty and long-term engagement
• Deliver customer updates to share product developments and supplier partner offerings
• Identify and pursue upsell and cross-sell opportunities across Cogent's full suite of products and services
• Monitor and report on customer retention rate
• Track growth in monthly recurring revenue (MRR)
• Measure customer satisfaction and feedback metrics
• Identify and convert upsell and cross-sell opportunities

Skills

Relationship building

Communication

Account management

Customer-centric mindset

Growth opportunities identification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Account Manager is responsible for managing and growing Cogent's offerings into the customer base. The role ensures customer satisfaction, drives retention, and identifies opportunities for growth through upselling and cross-selling. The position requires a proactive, relationship-driven individual who can deliver consistent customer engagement and collaborate effectively across internal teams to enhance the customer experience.

Looking for 2 candidates - one based in Auckland and other in Wellington

Key responsibilities

Develop and maintain strong, trust-based relationships with customers to promote loyalty and long-term engagement

Deliver customer updates to share product developments and supplier partner offerings

Identify and pursue upsell and cross-sell opportunities across Cogent's full suite of products and services

Monitor and report on customer retention rate

Track growth in monthly recurring revenue (MRR)

Measure customer satisfaction and feedback metrics

Identify and convert upsell and cross-sell opportunities

About you

Strong relationship-building and communication skills

Customer-centric mindset with a proactive approach

Ability to manage multiple customer accounts effectively

Commercial awareness and ability to identify growth opportunities

Experience in managed services, technology, or telecommunications (desirable)

Familiarity with MSP agreements or service delivery environments (desirable)