Enterprise Account Manager

OrbViz Ltd; Christchurch; Hybrid; NZD 100,000 - 160,000; Full time

Job summary

OrbViz Ltd. is seeking an experienced Enterprise Account Manager to own and grow customer relationships from implementation through renewal and expansion. The role focuses on delivering measurable value as customers derive insights from OrbViz to improve their digital reach.

You will own engagement with enterprise clients, develop success plans, and leverage data to drive adoption. The position supports a flexible hybrid working environment with occasional travel, including international

Qualifications

• At least three years' experience in Enterprise Account Management or Customer Success in SaaS.
• Proven ability to build relationships with enterprise customers and senior stakeholders.
• Strong commercial instincts with renewals and growth experience.
• Comfort working with data to extract insights and turn them into action.
• Proficiency with digital tools and AI to enhance productivity.
• Ability to train and enable others to use technology effectively.
• Proactive, curious mindset with ownership of customer outcomes.
• Experience in digital marketing, digital engagement or analytics to grow audiences.

Responsibilities

• Own and develop relationships with enterprise customers across levels from key users to senior stakeholders.
• Develop account and success plans with clear objectives, engagement goals and measures of success.
• Use health, usage and engagement insights to drive value for customers.
• Lead regular customer reviews, proactively managing risks and identifying opportunities.
• Own customer retention, renewals and expansion across new teams and use cases.
• Support onboarding and implementation, including super-user training and enablement.

Skills

Enterprise Account Mgmt

Relationship Building

Data Analysis

Digital Marketing

Customer Success

SaaS Knowledge

AI Tools Proficiency

Tools

Salesforce CRM

Data Visualization

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Please note: Christchurch is our preferred location, however we’re open to Auckland, Wellington or remote within New Zealand for the right candidate.

About the role

Do you love seeing customers get real value from technology – helping them achieve better outcomes, find new ways to get more from it and build relationships that last?

You might just be who we need.

OrbViz is a New Zealand Software as a Service (SaaS) company that helps organisations turn reporting into intelligence. Our platform transforms complex data into interactive digital experiences that make information easier to understand, explore and act on.

We’re growing – including internationally – and we’re looking for an experienced Enterprise Account Manager to own and grow our customer relationships, ensuring customers achieve measurable value from OrbViz from implementation through to renewal and expansion.

Key responsibilities

• Own and develop strong relationships with enterprise customers, from key users through to senior stakeholders
• Develop customer account and success plans with clear objectives, engagement goals and measures of success
• Use customer health, usage and engagement insights to proactively help customers get more value from OrbViz and improve their digital reach
• Lead regular customer success and account reviews, proactively managing risks and identifying opportunities
• Own customer retention and renewals, while identifying opportunities to grow OrbViz across new teams, use cases and capabilities
• Lead or support customer onboarding and implementation, including super-user training and enablement

About you

• At least three years' experience in Enterprise Account Management, Customer Success or a similar customer‑facing role, ideally in SaaS
• Confidence building relationships with enterprise customers and senior stakeholders
• Strong commercial instincts and experience managing customer retention, renewals and growth
• Confidence working with data – you can interrogate it, spot patterns and turn insights into action
• Strong digital capability, including confidence using AI tools to work smarter and solve problems
• The ability to train and enable others, making technology easy to understand and use
• A proactive, curious mindset – you take ownership, solve problems and genuinely care about customer success
• Experience in digital marketing, digital engagement or analytics – you understand how to grow and engage digital audiences

About us

OrbViz offers a flexible/hybrid working environment and excellent workplace culture. The role may involve domestic and international travel from time-to-time, as well as flexibility to work across other time zones on occasion.