Account Manager

Kotahi Logistics; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working with up to two days'‑

Wellbeing leave and Kotahi Hauora

Insurance discounts (Southern Cross/—)

Learning and development support (e.g.

Additional annual leave purchase

Employee referral bonuses and retail-

Fuel savings and employee rewards

Collaborative culture and strong care

Job summary

Kotahi Logistics seeks an Account Manager to join our Customer Partnerships team. This role manages one of Kotahi's most important customer portfolios, working closely with Fonterra and other key customers to strengthen relationships, support strategic initiatives, and ensure exceptional customer outcomes.

While the Account Manager role is growth-focused, this position emphasizes relationship management, stakeholder engagement, and customer success.

Qualifications

• Experience managing key customer, stakeholder, or commercial relationships within a corporate environment.
• Strong relationship-building skills with the ability to establish trust and credibility across a broad range of stakeholders.
• Excellent communication skills and confidence engaging with both operational teams and senior leaders.
• Experience managing customer initiatives, projects, or complex pieces of work involving multiple stakeholders.
• Strong commercial awareness with the ability to identify opportunities and balance customer and business objectives.

Responsibilities

• Manage one of Kotahi's most important customer portfolios, working with key customers to strengthen relationships and drive value.
• Lead or support projects and RFP processes, coordinating cross-functional teams as needed.
• Identify opportunities for value creation and partner with stakeholders to deliver outcomes.
• Act as an escalation point, bringing together the right people and resources to resolve issues.

Skills

Relationship management

Stakeholder engagement

Commercial acumen

Communication

Project management

Tools

CRM software

Job description

Kotahi is on a mission to help New Zealand businesses compete and thrive on the world stage. If you're an experienced relationship manager who enjoys building trusted partnerships, navigating complex stakeholder environments, and making a real impact for some of New Zealand's largest exporters, this could be the opportunity you've been looking for.

About Us – Kotahi

At Kotahi, we enable New Zealand businesses to win globally through best-in-class, digitally powered supply chain solutions. Kotahi means standing together as one, and our values, We Before I, Seek to Understand, Discover Opportunities, and Driven to Deliver guide how we work every day.

We're proud of our inclusive culture, strong focus on wellbeing through our Hauora programme, and commitment to continuous improvement.

About the Opportunity

We're looking for an Account Manager to join our Customer Partnerships team.

This is a unique opportunity to manage one of Kotahi's most important customer portfolios, working closely with Fonterra and several other key customers to strengthen relationships, support strategic initiatives, and ensure exceptional customer outcomes.

While our Account Manager role is generally growth-focused, this position has a stronger emphasis on relationship management, stakeholder engagement, and customer success. You'll be responsible for maintaining the health of customer relationships, managing key projects and RFP processes, identifying opportunities for value creation, and acting as a trusted partner across multiple customer stakeholder groups.

Working closely with the Strategic Account Manager - Dairy, you'll help drive a partnership-focused approach with customers, supporting the delivery of long-term growth strategies while ensuring day-to-day customer needs are met. You'll also act as an important escalation point, bringing together the right people and resources to resolve issues and deliver great outcomes.

This is a highly visible role that offers broad exposure across both Kotahi and our customers' organisations, providing an excellent platform for career growth and development.

About You

You may already be an experienced Account Manager looking for your next challenge, or you could bring transferable relationship management, stakeholder engagement, commercial, or operational experience from a large and complex organisation.

You'll also bring:

• Experience managing key customer, stakeholder, or commercial relationships within a corporate environment.
• Strong relationship-building skills with the ability to establish trust and credibility across a broad range of stakeholders.
• Excellent communication skills and confidence engaging with both operational teams and senior leaders.
• Experience managing customer initiatives, projects, or complex pieces of work involving multiple stakeholders.
• Strong commercial awareness with the ability to identify opportunities and balance customer and business objectives.
• An organised and proactive approach, with the ability to manage competing priorities effectively.
• A collaborative mindset and the ability to build strong internal partnerships.
• Experience within dairy, primary industries, supply chain, logistics, manufacturing, export, or other large commercial organisations would be advantageous but is not essential.

Most importantly, you'll be someone who enjoys partnering with people, solving problems, and contributing to the success of both your customers and your team.

Why Join Kotahi?

You'll be supported with a competitive benefits package, including:

• Flexible working, with up to two days from home each week.
• Wellbeing leave and access to our Kotahi Hauora platform.
• Southern Cross and Marsh insurance discounts.
• Learning and development support, including LinkedIn Learning and study assistance.
• The ability to purchase additional annual leave.
• Employee referral bonuses and retail discounts.
• Access to fuel savings and employee rewards programmes.
• A supportive, collaborative culture where people genuinely care about each other's success and wellbeing.

You'll also be joining a business known for its strong internal career opportunities, with this vacancy arising from an internal promotion.

Stand Together With Us