2nd Line Applications Support Specialist (Contract)

NES Fircroft; New Plymouth; On-site; NZD 65,000 - 90,000; Full time

Job summary

NES Fircroft in New Plymouth, NZ, is seeking an Applications Analyst on a 4+ month contract, based in Bell Block. You will support, monitor, and maintain business‑critical applications, acting as a second‑level technical expert to troubleshoot issues and ensure smooth deployments.

The role emphasizes incident resolution, collaboration with 3rd‑level support and external vendors, and ongoing service improvements.

Qualifications

• 3+ years IT experience in application support and maintenance.
• Tertiary qualification in computer science/tech or equivalent.
• Strong troubleshooting skills and knowledge of Microsoft systems.
• Experience with ITIL practices and process documentation.
• Effective verbal and written communication skills.
• Analytically minded and proactive team player.

Responsibilities

• Provide responsive application support and resolve incidents within SLAs.
• Analyse, test, and maintain applications, contributing to upgrades.
• Collaborate with 3rd level support and external vendors to drive resolutions.
• Build strong relationships across teams and deliver excellent customer service.
• Document processes, share knowledge, and support continuous improvement.

Skills

IT troubleshooting

ITIL practices

Analytical thinking

Verbal & written communication

Team player

Microsoft systems

Education

Tertiary qualification in computer science/technology

Tools

Microsoft Windows

Microsoft Office

Job description

NES Fircroft in New Plymouth, NZ, is seeking an Applications Analyst on a 4+ month contract, based in Bell Block. You will support, monitor, and maintain business‑critical applications, acting as a second‑level technical expert to troubleshoot issues and ensure smooth deployments.

The role emphasizes incident resolution, collaboration with 3rd‑level support and external vendors, and ongoing service improvements.