Applications Analyst

NES Fircroft; New Plymouth; On-site; NZD 65,000 - 90,000; Full time

Job summary

NES Fircroft in New Plymouth, NZ, is seeking an Applications Analyst on a 4+ month contract, based in Bell Block. You will support, monitor, and maintain business‑critical applications, acting as a second‑level technical expert to troubleshoot issues and ensure smooth deployments.

The role emphasizes incident resolution, collaboration with 3rd‑level support and external vendors, and ongoing service improvements.

Qualifications

• 3+ years IT experience in application support and maintenance.
• Tertiary qualification in computer science/tech or equivalent.
• Strong troubleshooting skills and knowledge of Microsoft systems.
• Experience with ITIL practices and process documentation.
• Effective verbal and written communication skills.
• Analytically minded and proactive team player.

Responsibilities

• Provide responsive application support and resolve incidents within SLAs.
• Analyse, test, and maintain applications, contributing to upgrades.
• Collaborate with 3rd level support and external vendors to drive resolutions.
• Build strong relationships across teams and deliver excellent customer service.
• Document processes, share knowledge, and support continuous improvement.

Skills

IT troubleshooting

ITIL practices

Analytical thinking

Verbal & written communication

Team player

Microsoft systems

Education

Tertiary qualification in computer science/technology

Tools

Microsoft Windows

Microsoft Office

Job description

Applications Analyst
4+ Month Contract - Bell Block based

Our client is a well-established Energy company in New Zealand. They are now after an Applications Analyst to support their service delivery team in their New Plymouth branch where you’ll play a key role in supporting, monitoring, and maintaining business critical applications. As the 2nd level technical expert, you’ll troubleshoot issues, minimise incidents, and ensure smooth deployment of system changes.

This is a contracted role with Immediate availability.

Role Responsibilities:

• Provide responsive application support and resolve incidents within SLAS.
• Analyse, test, and maintain applications while contributing to upgrades and enhancements.
• Collaborate with 3rdlevel support and external vendors to drive resolutions
• Build strong working relationships across teams and deliver excellent customer service.
• Document processes, share knowledge, and support continuous improvement.

To be successful in this role, you will need to have:

• Tertiary qualification in computer science/technology or equivalent
• 3+ Years IT experience in application support and maintenance
• Strong troubleshooting skills and knowledge of Microsoft systems
• Experience with ITIL practices and process documentation
• Effective verbal and written communication skills
• Analytically minded
• Proactive team player with great initiative

This is an exciting opportunity to add real value, support initiatives, and grow your expertise in a collaborative, forward-thinking environment. You will need to have a positive attitude and high energy levels to thrive in the dynamic role.

Due to the immediate requirement for this role, only local applicants already holding NZ Working rights will be considered.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.