2IC (Second-in-Charge) – Hamilton

Ideal Electrical; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Job summary

Ideal Electrical is seeking a capable 2IC at our Frankton, Hamilton branch to supervise daily operations and ensure excellent service for customers who visit, call, or email. You will lead the team, manage recruitment and performance, and drive strong relationships with key customers.

The role requires leadership experience in electrical wholesale or a related industry, with a proactive, customer‑focused approach.

Qualifications

• Experience in electrical wholesale, trade supplies, or related industry
• Strong leadership and people-management skills
• Excellent communication and relationship-building abilities
• Positive attitude with frontline leadership experience
• Organisational and problem-solving skills

Responsibilities

• Oversee recruitment and performance management of staff
• Develop rapport with key customers to maintain strong relationships
• Identify sales opportunities by providing top-level service, quotes and resolving complaints
• Build customer loyalty by anticipating future needs of branch customers
• Own understanding of branch stock requirements and ensure inventory replenishment
• Support Branch Manager to maintain high standards of service
• Be available to support branch with deliveries and other tasks as needed

Skills

Leadership

Customer service

Team development

Communication

Problem solving

Stock management

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Frankton, Hamilton Branch, we pride ourselves on offering exceptional service and hope to fill this role with a like-minded individual. Your role as a 2IC, will supervise our team daily to ensure our customers are looked after and understand that every time they walk in, call, or email our branch that their query is important to us, and we will do our utmost to take care of them.

You will also play a key role in the day-to-day operation of the branch, ensuring smooth processes, building strong customer relationships and a positive team culture. This is an excellent opportunity for someone with leadership experience in electrical wholesale, trade supplies, or a related industry who is ready to take the next step in their career.

key responsibilities include (but not limited to):

Assisting with the effective recruitment and selection of employees along with management of individual and team performance

Developing and maintaining strong rapport with key customers

Identifying opportunities to generate sales by offering top-level service, (e.g. providing accurate and timely solutions, dealing with quotes and complaints, supporting promotions)

Developing customer loyalty through building relationships and anticipating future needs of branch customers

Being solely responsible for understanding branch stock requirements and ensuring replenishment of inventory to ensure stock is available to customers

Supporting the Branch Manager to ensure that the branch maintains high standards of service

Be available to support branch with other aspects as and when needed (e.g. deliveries)

What we’re looking for:

Previous experience in electrical wholesale, trade supplies or a related industry

Strong leadership and team development skills

Excellent communication and relationship-building skills

A positive attitude and willingness to lead from the front

Proven organisational and problem-solving skills

The hours of work for your role are Monday to Friday, 7.00am - 4.30pm.

What we can offer

Ongoing training and professional development

Supportive and collaborative team environment

About Ideal Electrical Suppliers:

For over 90 years the team at Ideal Electrical have provided outstanding customer service and solutions to professionals in the electrical wholesaling industry. Our extensive nationwide network from Whangarei to Invercargill services the electrical supply needs of the residential, commercial and industrial sectors, providing technologically advanced products in lighting, data and solar.

But what really sets us apart?

We believe in the Power of Connection - making experiences easy for our customers and each other. When you join us, you’re not just taking a job. You’re joining a team that values relationships, growth, and doing great work together.

Ready to make an Impact?

If you are passionate about customer service, leadership, and the electrical industry, we'd love to hear from you.

Please Note: Applicants must have the legal right to work in New Zealand.