24/7 Hotel Duty Manager & Guest Experience Leader

The Rees; Queenstown; A distancia; NZD 43.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Duty meals

Uniform provided

Free parking

Wellbeing programme

Product famils

Descripción de la vacante

The Rees Hotel Queenstown is seeking a proactive Duty Manager to lead front office operations and deliver exceptional guest experiences around the clock.

This permanent, full-time role (two positions) covers reservations, front office duties, health and safety, roster management and guest feedback, with a focus on team development and cross‑department coordination to maintain The Rees’s high standards in Queenstown.

Formación

• Three years’ relevant hotel/front office experience in high quality properties.
• Current Manager’s Licence (Liquor Controller Qualification) or be in a position to obtain one.
• Strong verbal and written English language skills.
• High standard of personal presentation and grooming.

Responsabilidades

• Determining work requirements and allocating duties to other departments to ensure smooth running of the hotel, especially Front Office.
• Performing front office, reception and reservations duties.
• Responsible for the health, safety and wellbeing of the Front Office team on shift, and with a wider health and safety focus across the hotel.
• Supporting team members' performance and development, and highlighting any matters that require attention.
• Overseeing the work of the front office and suggesting suitable improvements that can be implemented.
• Maintaining attendance records and rosters.
• In charge of guest feedback when on shift.

Educación

Diploma/degree in hospitality

Manager’s Licence

Herramientas

PMS RMS Cloud

Descripción del empleo

The Rees Hotel Queenstown is seeking a proactive Duty Manager to lead front office operations and deliver exceptional guest experiences around the clock.

This permanent, full-time role (two positions) covers reservations, front office duties, health and safety, roster management and guest feedback, with a focus on team development and cross‑department coordination to maintain The Rees’s high standards in Queenstown.