Hotel Duty Manager Front Office · Queenstown ·

The Rees; Queenstown; A distancia; NZD 43.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Duty meals

Uniform provided

Free parking

Wellbeing programme

Product famils

Descripción de la vacante

The Rees Hotel Queenstown is seeking a proactive Duty Manager to lead front office operations and deliver exceptional guest experiences around the clock.

This permanent, full-time role (two positions) covers reservations, front office duties, health and safety, roster management and guest feedback, with a focus on team development and cross‑department coordination to maintain The Rees’s high standards in Queenstown.

Formación

• Three years’ relevant hotel/front office experience in high quality properties.
• Current Manager’s Licence (Liquor Controller Qualification) or be in a position to obtain one.
• Strong verbal and written English language skills.
• High standard of personal presentation and grooming.

Responsabilidades

• Determining work requirements and allocating duties to other departments to ensure smooth running of the hotel, especially Front Office.
• Performing front office, reception and reservations duties.
• Responsible for the health, safety and wellbeing of the Front Office team on shift, and with a wider health and safety focus across the hotel.
• Supporting team members' performance and development, and highlighting any matters that require attention.
• Overseeing the work of the front office and suggesting suitable improvements that can be implemented.
• Maintaining attendance records and rosters.
• In charge of guest feedback when on shift.

Educación

Diploma/degree in hospitality

Manager’s Licence

Herramientas

PMS RMS Cloud

Descripción del empleo

The Hotel Duty Manager plays a key leadership role at The Rees. As the first point of contact for hotel guests, you will be customer service driven and enjoy exceeding guest expectations while managing daily operations for the hotel. The hotel operates 24/7 and a Duty Manager is required on at all times.

This is a permanent role and we’re recruiting for two positions.

Key Responsibilities include

• Determining work requirements and allocating duties to other departments to ensure smooth running of the hotel, especially Front Office
• Performing front office, reception and reservations duties
• Responsible for the health, safety and wellbeing of the Front Office team on shift, and with a wider health and safety focus across the hotel
• Supporting team members' performance and development, and highlighting any matters that require attention
• Overseeing the work of the front office and suggesting suitable improvements that can be implemented
• Maintaining attendance records and rosters
• In charge of guest feedback when on shift

Please contact us for a full position description detailing key tasks and responsibilities.

Skills, Experience and Attributes

• Three years’ relevant hotel/front office experience in high quality properties
• Relevant industry qualification (diploma/degree level) desirable but not essential
• Current Manager’s Licence (Liquor Controller Qualification) or be in a position to obtain one
• Current full driver licence as well as First Aid Certificate advantageous
• Food and beverage service experience highly desirable
• Strong verbal and written English language skills
• High standard of personal presentation and grooming
• Strong time management skills and the ability to work well under pressure
• Strong computer skills and experience with PMS (preferably RMS Cloud)
• Available to work a variety of shifts including mornings, evenings, weekends and public holidays
• Long term commitment to Queenstown

Benefits and Rewards

• Full-time, permanent role
• Minimum hourly rate $31.50 to maximum hourly rate $33.00
• Minimum 30 hours per week guaranteed and a maximum of 50 hours per week
• Sustainability is at the forefront of everything we do, with a strong in-house environmental and social sustainability programme
• Great in-house benefits including duty meals, uniform and free parking
• Wellbeing initiatives, including Employee Assistance Programme
• Access to product knowledge famils of the surrounding region

Interested?

We’d love to hear from you.

Visit our website: The Rees Hotel Queenstown | Lakefront Luxury Accommodation