Senior Reservations Manager - Guest Experience & Revenue

Archway Recruitment; Wellington; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Onsite parking

Free duty meal

Gym access

Employee room rates

Discount platform

Job summary

Holiday Inn Queenstown Remarkables Park is seeking a Reservations Manager to lead the Reservations Department, ensuring high guest experience and optimal revenue management. The role requires strong leadership, planning, and hands-on management of reservations activities.

You will manage yield strategies, work with guests, staff and partners, and drive performance to achieve sales targets while upholding the Holiday Inn brand standards.

Qualifications

• Three years' experience in Reservations or Front Office management.
• Experience with OPERA or OPERA Cloud.
• Demonstrated ability to interact with guests, employees and third parties reflecting well on the hotel, the brand and the Company.
• Comprehension of Hotel Systems and revenue management principles.
• Mathematical skills, budgeting, profit/loss concepts, percentages and variances.
• Excellent project management and stakeholder management skills.
• Excellent time management skills.
• Strategic and tactical thinker with ability to develop strategic plans and deliver projects on time.

Responsibilities

• Oversee operations of the Reservations Department and execute plans to deliver branded guest experience.
• Apply yield tactics and reservations sale strategies to meet hotel sales targets.

Skills

Guest interaction

Time management

Strategic planning

Stakeholder management

Budgeting

Tools

OPERA

OPERA Cloud

Job description

Holiday Inn Queenstown Remarkables Park is seeking a Reservations Manager to lead the Reservations Department, ensuring high guest experience and optimal revenue management. The role requires strong leadership, planning, and hands-on management of reservations activities.

You will manage yield strategies, work with guests, staff and partners, and drive performance to achieve sales targets while upholding the Holiday Inn brand standards.