24/7 Hospital Switchboard Administrator

New Zealand Government Joba; Hamilton; On-site; NZD 52,000 - 68,000; Full time

Job summary

Waikato Hospital is seeking an Administrator Voice Communications to join the 24/7 critical communications hub. You will manage incoming calls, coordinate emergencies, monitor alarms, and support patient inquiries, staff safety, and campus operations.

This frontline role requires high composure, strong communication, and reliable data-entry skills to maintain seamless service continuity for the Waikato Hospital campus.

Qualifications

• Proven frontline customer service experience.
• Experience operating a switchboard or contact centre environment.
• Strong keyboard and data-entry accuracy.
• Clear verbal and written communication with diplomacy.
• Calm under pressure and able to handle distressed callers.

Responsibilities

• Manage incoming and external calls for the 24/7 Waikato Hospital hub.
• Coordinate emergencies and important alarms to ensure safety.
• Provide customer-focused support and handle patient enquiries.
• Deliver shift handovers and maintain operational documentation.
• Support service excellence within Hospitality Support Services.

Skills

Customer service

Switchboard

Data entry

Communication

Diplomacy

Tools

MS Office

Job description

Waikato Hospital is seeking an Administrator Voice Communications to join the 24/7 critical communications hub. You will manage incoming calls, coordinate emergencies, monitor alarms, and support patient inquiries, staff safety, and campus operations.

This frontline role requires high composure, strong communication, and reliable data-entry skills to maintain seamless service continuity for the Waikato Hospital campus.