Telecommunications - Administration Support

CGR Services; Bay of Plenty; On-site; NZD 24,000 - 32,000; Part time

Job summary

Health New Zealand, Te Whatu Ora, Tauranga hospital, is seeking a Telecommunications Administrator on a fixed-term 0.5 FTE basis from 19 November 2026 to 5 May 2027 to cover parental leave.

You will be the first point of contact, supporting patient care, clinical teams, and families/whanau via the call centre, paging system and RTs. Nights and shifts are discussed at interview; training is provided.

Qualifications

• Minimum of 3 years telecommunications/administration experience.
• Proficient in Word, Excel and Outlook.
• Ability to follow set processes.
• Competent decision maker with strong problem-solving abilities under pressure.

Responsibilities

• First point of contact for callers; route to the correct support quickly and safely.
• Support patient care, clinical teams and families/whanau via call centre, paging and RTs.
• Direct emergencies to the appropriate medical team in a timely manner.
• Introductory training provided with a Senior Operator; 4-week rotating roster.

Skills

Telecommunications experience

Customer service

Tools

Word

Excel

Outlook

Job description

Based at Tauranga Hospital, Fixed term, part time position - 0.5FTEEvery call supports patient care, clinical teams and familiesHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Telecommunications Administrator you are the first point of contact. Professionalism, exceptional communication skills and calm approach ensure people are connected to the right support quickly and safely. For this 0.5 FTE, part time position, approximately 2 x nightshifts per month is a prerequisite. We are seeking a motivated individual to join our team on a fixed term basis from 19 November 2026 until 5 May 2027 to cover a period of parental leave. Shifts/roster will be discussed at interview. The role is to support patient care, clinical teams and families/whanau via communication of phones/call centre, paging system and RTs. As a critical service our main priority is to answer our emergency calls for Whakatane and Tauranga hospitals which involves directing the correct medical team to an emergency in a timely manner. Strong problem solving abilities play an integral part in the smooth running of the service to ensure good outcomes are reached. Introductory 6 weeks training is provided with the support of a trained Senior Operator. With Telecommunications operating 24/7 the team work on a shift rotation - morning, day, evening and night shift/s on a 4-week rotating roster.

About the Team/Service/ Location

Youll be joining a highly skilled, collaborative and passionate team at Telecommunications Service at Tauranga hospital. Hospital services operate 24/7 making the Telecommunications service an essential stakeholder within the health system.

About you

• Minimum of 3 years previous Telecommunications/administration experienceComputer expertise and intermediate standards in typing, spelling and grammar.
• Word, Excel, Outlook a must
• Ability to follow set processes
• Competent decision maker with strong problem-solving abilities including efficiency while multi-tasking under pressure or during emergency situation/s
• Flexible, adaptable to change
• Excellent coping skills and ability to work independently when required
• Exceptional communication skills and an exceptional level of excellent customer service
• A good sense of humour is valued

Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

All applications must be submitted through our online careers portal by 27 September 2026. If you have any questions about the role, please contact [e-mail]. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Telecommunications - Administration Support Bay of Plenty, North Island, NZ