Technical Support & Operations Specialist

Trond Winther; Bodø; On-site; NOK 550,000 - 750,000; Full time

Job summary

Trond Winther is seeking a Technical Support & Operations Specialist to bridge Customer Care and DevOps. You will troubleshoot issues by connecting reports across systems and forming hypotheses, then resolve or escalate.

Join an international aviation tech company based at Bodø Airport, with mentorship from experienced DevOps engineers and aviation specialists. Career growth towards DevOps, customer success, or product management is offered, with a competitive salary and close-knit team.

Qualifications

• Hands-on experience with SaaS web apps and mobile app sync.
• Ability to use telemetry or logs to validate hypotheses.
• Fluent Norwegian and English communication.
• Experience from 2nd-line support, IT operations, or QA.
• Systematic fault isolation without direct code access.
• Background checks for aviation security clearances.

Responsibilities

• Debug & Troubleshoot: Analyze customer tickets and server/application logs to pinpoint root causes and resolve issues directly.
• Ticket Management: Create, triage, document, and resolve support tickets, ensuring clean handoffs to DevOps when code changes are needed.
• Customer Dialogue: Support Norwegian and international aviation customers via phone, video, and email with a clear, service-minded approach.
• Customer Training: Run onboarding and training sessions on the Opscom platform once you know the system inside out.
• Team Relief: Offload routine operational tasks from Support and DevOps, and keep internal guides updated.

Skills

Web apps understanding

Bilingual Norwegian/English

2nd-line support experience

Structured troubleshooting

Tools

Telemetry and monitoring tools

Server log analysis

Ticketing systems

Job description

We are looking for a Technical Support & Operations Specialist to bridge the gap between our Customer Care and DevOps teams. You will troubleshoot technical issues by connecting the dots between customer reports and multiple systems and forming a clear hypotheses.

Hva vi ser etter

Qualifications

• Practical understanding of web applications (SaaS), mobile app sync, and how software runs in production.

• Comfortable using application telemetry, monitoring, or server logs to validate your hypotheses efficiently without getting lost in the data.

• Strong communication skills in Norwegian and English, with a knack for explaining technical topics simply.

• Experience from 2nd-line technical support, IT operations, or QA is an advantage.

• Skilled at taking vague user symptoms, deducing the underlying conditions, and attempting to reproduce or isolate the failure domain systematically without needing direct code access.

• Candidates must pass a pre-employment background check ( bakgrunnssjekk ) and meet the conduct requirements ( krav til vandel/politiattest ) for aviation background checks (Luftfartstilsynet) and/or customer-mandated security clearances.

Who You Are

• Curious: You look at a strange error and immediately start asking the right scoping questions: Is it tenant-specific or platform-wide? Is it a data issue, a module edge case, or a sync conflict? You enjoy testing your theories through clean replication, knowing exactly when to resolve it yourself and when to package a well-scoped ticket for escalation.

• Pedagogical: You enjoy talking to users and teaching others how a system works.

• Structured: You keep tickets tidy, respect security standards, and follow issues through to resolution.

Arbeidsoppgaver

• Debug & Troubleshoot: Analyze customer tickets and server/application logs to pinpoint root causes and resolve issues directly.

• Ticket Management: Create, triage, document, and resolve support tickets, ensuring clean handoffs to DevOps when code changes are needed.

• Customer Dialogue: Support Norwegian and international aviation customers via phone, video, and email with a clear, service-minded approach.

• Customer Training: Run onboarding and training sessions on the Opscom platform once you know the system inside out.

• Team Relief: Offload routine operational tasks from Support and DevOps, and keep internal guides updated.

Vi tilbyr

• A key operational role in an international aviation tech company headquartered at Bodø Airport.

• Thorough product onboarding and close mentorship from experienced DevOps engineers and aviation specialists.

• Career growth paths toward DevOps, technical customer success, or product management.

• Competitive salary and a close-knit team environment.