Aviation Tech Support & Ops Specialist

Trond Winther

Bodø

On-site

NOK 550,000 - 750,000

Full time

3 days ago

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Job summary

Trond Winther is seeking a Technical Support & Operations Specialist to bridge Customer Care and DevOps. You will troubleshoot issues by connecting reports across systems and forming hypotheses, then resolve or escalate.

Join an international aviation tech company based at Bodø Airport, with mentorship from experienced DevOps engineers and aviation specialists. Career growth towards DevOps, customer success, or product management is offered, with a competitive salary and close-knit team.

Qualifications

Hands-on experience with SaaS web apps and mobile app sync.
Ability to use telemetry or logs to validate hypotheses.
Fluent Norwegian and English communication.
Experience from 2nd-line support, IT operations, or QA.
Systematic fault isolation without direct code access.
Background checks for aviation security clearances.

Responsibilities

Debug & Troubleshoot: Analyze customer tickets and server/application logs to pinpoint root causes and resolve issues directly.
Ticket Management: Create, triage, document, and resolve support tickets, ensuring clean handoffs to DevOps when code changes are needed.
Customer Dialogue: Support Norwegian and international aviation customers via phone, video, and email with a clear, service-minded approach.
Customer Training: Run onboarding and training sessions on the Opscom platform once you know the system inside out.
Team Relief: Offload routine operational tasks from Support and DevOps, and keep internal guides updated.