Aviation Tech Support & Ops Specialist Growth Path

Opscom Systems AS; Bodø; On-site; NOK 520,000 - 780,000; Full time

Job summary

Opscom Systems AS is seeking a Technical Support & Operations Specialist to bridge Customer Care and DevOps, troubleshooting issues by connecting customer reports with multiple systems and testing hypotheses.

You will work with SaaS web apps, mobile sync, and production environments, using telemetry and logs to validate findings. Expect onboarding and training for the Opscom platform and close collaboration with aviation customers from Bodø.

Qualifications

• 2nd-line technical support experience.
• Experience in production SaaS environments is a plus.
• Strong Norwegian and English communication skills.
• Ability to reproduce or isolate issues from vague symptoms.
• Must pass pre-employment checks and aviation security clearances.

Responsibilities

• Bridge the gap between Customer Care and DevOps teams.
• Analyze tickets and server/app logs to pinpoint root causes.
• Triage, document, and resolve support tickets; hand off to DevOps when needed.
• Provide onboarding and training on the Opscom platform.
• Assist international aviation customers with professional, service-minded communication.

Skills

Technical support

IT operations

QA

Customer service

Troubleshooting

Communication

Ticket management

Tools

Telemetry

Monitoring systems

Server logs

Job description

Opscom Systems AS is seeking a Technical Support & Operations Specialist to bridge Customer Care and DevOps, troubleshooting issues by connecting customer reports with multiple systems and testing hypotheses.

You will work with SaaS web apps, mobile sync, and production environments, using telemetry and logs to validate findings. Expect onboarding and training for the Opscom platform and close collaboration with aviation customers from Bodø.