Technical Customer Support Consultant, Novapoint and/or Quadri

Trimble Inc.; Sandvika; On-site; NOK 650,000 - 900,000; Full time

Job summary

Trimble Inc. in Sandvika, Norway, is seeking a Technical Customer Support Consultant to help civil engineers master Novapoint and Quadri. You will diagnose complex software issues, deliver training, and create knowledge content while supporting customers via phone, email, and remote access.

A service mindset and strong communication are essential to empower others and enable successful digital infrastructure projects. Join a global team that values growth and hands-on problem solving.

Qualifications

• Educational background in Civil Engineering (BSc/MSc preferred) or equivalent hands-on industry experience.
• Hands-on experience with Trimble software solutions, specifically Novapoint and Quadri.
• Experience with Road, Rail, or Water & Wastewater infrastructure design.
• Excellent written and verbal communication in Norwegian and English.
• Service-oriented mindset with strong problem-solving and helping others succeed.
• Ability to learn quickly and adapt to new technologies.

Responsibilities

• Serve as a trusted technical advisor, providing expert support to civil engineering customers via phone, email, and remote access.
• Analyze, troubleshoot, and resolve intricate software challenges with customers.
• Create online resources, including FAQs, best-practice videos, and step-by-step guides.
• Conduct online and classroom training sessions to educate and upskill customers.
• Perform software testing to ensure high quality and seamless functionality for end users.

Skills

Civil engineering knowledge

Novapoint/Quadri experience

Road/Rail/W&S design

Norwegian language proficiency

English communication

Customer-focused problem solving

Fast learner

Education

Civil Engineering degree (BSc/MSc) preferred

Tools

Novapoint

Quadri

Job description

Transform Civil Engineering Workflows as a Technical Customer Support Consultant!

Are you ready to be at the heart of the digital transformation in civil engineering?

In this role, you will help customers master cutting‑edge civil design tools, solve complex technical challenges, and directly influence how sustainable infrastructure is built across the region. If you enjoy digging deep into software, solving real‑world technical problems, and empowering others to succeed, this is the perfect opportunity to grow your career within a collaborative global team.

Attitude matters most! Even if you don’t meet every single requirement, we warmly invite you to apply if you are driven and excited about this opportunity.

What Makes This Role Great:

You will play a pivotal role in accelerating the digital evolution of the civil design industry by empowering engineers to maximize the value of industry‑leading software like Novapoint and Quadri. You will gain exposure to complex infrastructure projects, collaborate with a supportive local and global team, and continuously develop your technical expertise in a flexible environment that values your personal and professional growth.

Key Exciting Responsibilities:

• Serve as a trusted technical advisor, providing expert support to civil engineering customers via phone, email, and remote access.
• Partner directly with customers to analyze, troubleshoot, and resolve intricate technical software challenges.
• Create engaging online resources, including FAQs, best‑practice videos, and step‑step technical guides.
• Conduct online and classroom training sessions to educate and upskill customers.
• Perform software testing to ensure high quality and seamless functionality for end users.

Essential Skills & Experience:

• Educational background in Civil Engineering (BSc or MSc preferred) or equivalent hands‑on industry experience.
• Hands‑on experience working with Trimble civil software solutions, specifically Novapoint and/or Quadri.
• Practical experience with Road, Rail, or Water and Wastewater (W&S) infrastructure design.
• Excellent written and verbal communication skills in Norwegian language as well as good English language skills.
• A service‑oriented mindset with a genuine passion for problem‑solving and helping others succeed.
• Ability to learn quickly and adapt fast to emerging technologies and changing environments.

Bonus Points For:

• Knowledge of Scandinavian design standards and workflows.
• Experience delivering software training or creating technical instructional content.
• Swedish language proficiency.

Logistics:

• Location: Sandvika, Norway
• Travel Requirement: around 5%

Why You’ll Love Working With Us

At Trimble, we’re not just a company that "does good"— we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You’ll work on projects that truly matter:

Our purpose‑driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data‑driven insights that reduce waste.

Collaborate with like‑minded people:

Our strong internal culture is a hidden gem. You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of visionary pragmatists who think cheaply and build things that work.

Be an owner:

Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often self‑authored, empowering proactive doers.

About Us:

Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com civil.trimble.se and civil.trimble.no .

Civil Technical Support, Novapoint, Quadri, Civil Engineering, Civil Design Software, Infrastructure Design, Road Design, Rail Design, Sandvika Jobs, Technical Support Engineer

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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