Support Worker

Allscreens Nationwide Ltd; London; On-site; NOK 266,000 - 330,000; Full time

Job summary

The Salvation Army is seeking a compassionate Support Worker for the Lifehouse - Southward Young Peoples Service to provide person-centred support to clients experiencing homelessness or vulnerability. You will develop individual support plans, assess needs, and coordinate access to housing, benefits and health services while maintaining accurate records.

You will work as part of a trauma-informed team, encouraging independence, client choice and positive outcomes, aligned with our Christian

Qualifications

• Demonstrated understanding of needs of homeless or vulnerable people.
• Excellent communication, written and verbal.
• Ability to work well in a team and coordinate with partners.

Responsibilities

• Develop, review and update individual support plans with clients.
• Complete client assessments including risk assessments within agreed timeframes.
• Help clients access benefits, housing options and health services.
• Coordinate and deliver in-house support activities to achieve positive outcomes.
• Maintain accurate records in the client management system and support team communication.

Skills

Empathy

Communication

Teamwork

Decision making

Education

NVQ Level 3 in related field

Tools

Microsoft Office

Client management system

Job description

Working hours: 37.5 hours per week Interview Date: To be confirmed

Are you motivated by helping people overcome barriers, build confidence and make positive, lasting changes in their lives? The Salvation Army is looking for a compassionate and committed Support Worker to join our Homelessness Services team at our Lifehouse - Southward Young Peoples Service. This is an opportunity to play a key role in delivering high-quality, person-centred support to people experiencing homelessness or vulnerability. Working as part of a dedicated team, you will support clients to identify their goals, access the right services and develop the skills and resilience needed to move towards more sustainable lifestyles. As a Support Worker, you will develop and deliver individual support plans that promote client choice, independence and control. You will complete assessments, review progress, coordinate support activities and work closely with colleagues and external partners to help clients achieve positive outcomes. You will work in a trauma-sensitive and psychologically informed way, ensuring support is strengths-based, respectful and responsive to each person’s circumstances.

Key Responsibilities

• Developing, reviewing and updating individual support plans with clients.
• Completing client assessments, including risk assessments, within agreed timeframes.
• Helping clients access benefits, housing options, health services and other external support where needed.
• Working with colleagues to design and deliver in-house support activities that contribute to successful outcomes.
• Maintaining accurate records using The Salvation Army’s client management system.
• Supporting strong communication across the team so clients receive joined-up, consistent support.
• Ensuring practice is safe, professional and aligned with relevant policies, procedures and legislation.

What you will bring

• An understanding of the support needs commonly experienced by people who are homeless or vulnerable.
• The ability to make decisions, solve problems and manage competing priorities in a busy environment.
• Strong verbal and written communication skills.
• Good attention to detail and the ability to maintain accurate records.
• Confidence using IT systems, including Microsoft Office, email and databases.
• The ability to work effectively as part of a team and build positive relationships with clients, colleagues and partner agencies.
• A commitment to equality, diversity and respectful practice.
• A willingness to work within, support and promote the Christian ethos and values of The Salvation Army.

Helpful but not essential

• An NVQ Level 3, or equivalent, in a related field.
• Experience of working in supported housing.
• Knowledge of homelessness policy, housing pathways or the local housing market.
• A current first aid certificate.

We expect our people to model our values of integrity, accountability, compassion, passion, respect and boldness, working in a way that is trauma-sensitive, strengths-based and psychologically informed.

Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced with barred list Adult and Child Workforce DBS Disclosure and evidence of your Right to Work in the UK in line with Home Office requirements).

As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.