Concierge (Nights)

Allscreens Nationwide Ltd; London; On-site; NOK 266,000 - 343,000; Full time

Job summary

The Salvation Army is seeking a welcoming Concierge for the Lifehouse - Southwark Young People’s Service in London. You will act as a first point of contact, handling inquiries and providing front of house and housing management support to residents and staff.

You will carry out building checks, data entry and administration, while upholding safety and safeguarding standards. The role requires organisation, reliability and strong communication in a busy front office environment.

Qualifications

• Experience in a busy front office or customer-facing environment.
• Organised, accurate and able to follow procedures with good attention to detail.
• Commitment to providing excellent service.

Responsibilities

• Provide front of house services, respond to telephone calls and visitors, record messages and complete general administration.
• Support housing management tasks, including updating client information and recording payments.
• Maintain a safe, well-managed environment by completing building checks, monitoring CCTV and reporting maintenance issues.
• Assist with cleaning of offices and preparing void rooms to maximise occupancy.

Skills

Front desk experience

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Working hours: 37.5 hours per weekInterview Date: To be confirmedWe are looking for a welcoming, organised and practical Concierge to provide front of house and housing management support within our Lifehouse - Southwark Young People's Service. We provide safe accommodation and support to help young people achieve independence and positive outcomes.

As a key first point of contact, you will play an important role in creating a safe, respectful and supportive environment for residents, visitors and colleagues. You will handle enquiries professionally, support day-to-day building checks and administration, and help ensure the smooth running of the service.

Key responsibilities

• Provide front of house services, respond to telephone calls and visitors, record messages accurately and complete general administration such as post handling, log books and handover reports.
• Support housing management tasks, including updating client information, recording rent payments and helping with data entry and statistical information.
• Help maintain a safe and well-managed environment by completing building checks, monitoring CCTV, keeping health and safety records up to date, reporting maintenance issues and supporting emergency out-of-hours repair processes when required.
• May also support scheduled cleaning of office and communal areas and help prepare void rooms to maximise occupancy.

To be successful in this role

• You will bring experience of working in a busy front office or customer-facing environment, with good communication skills and the ability to work positively with residents, colleagues and visitors.
• You will be organised, accurate and able to follow procedures, with good attention to detail and a commitment to providing excellent service.
• You will be confident using Microsoft Office, email programmes and databases, and have a basic understanding of health and safety.
• Experience of CCTV monitoring, working with vulnerable people, cleaning in a work setting or holding a COSHH certificate would be helpful, but is not essential.

Our values

The Salvation Army is committed to delivering high quality, outcome-focused support services where client choice, dignity and control are central. We are looking for someone who can work in a way that reflects our values of integrity, accountability, compassion, passion, respect and boldness, while supporting a trauma-sensitive, strengths-based and psychologically informed environment.

Appointment will be subject to satisfactory references, a criminal record check (DBS: Enhanced adult workforce and Enhanced with barred list child workforce DBS Disclosure), Health Assessment and evidence of your Right to Work in the UK in line with Home Office requirements.

As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.