Strategic IT Operations Director

Jobylon AB; Oslo; On-site; NOK 1,200,000 - 1,800,000; Full time

Job summary

Hurtigruten seeks an experienced Director of IT Operations to lead a cross-functional team in Oslo and drive the strategy for reliable, secure, and scalable technology services across shore-based and onboard operations.

You will set the operating model, empower teams, manage key technology partners, and continuously improve IT capabilities to support Hurtigruten’s growth and transformation.

Qualifications

• Masters degree in a relevant field required.
• 8+ years of progressive IT experience.
• 3+ years in a senior IT operations or technology leadership role.
• Experience leading technical teams and complex IT environments.
• Strong knowledge of enterprise infrastructure, cloud, networks and IT service management.
• Experience managing IT budgets, vendors and contracts.
• Proven ability to influence stakeholders and drive change.
• Knowledge of risk management and business continuity.

Responsibilities

• Lead IT Operations as an integrated service organization across shore and ship environments.
• Develop and execute the IT Operations strategy, roadmap and operating model.
• Build and develop the IT Operations team and partnerships with technology vendors.
• Establish and improve IT service management practices (service desk, incident, change, release).
• Oversee infrastructure, networks, cloud platforms, and identity services.
• Monitor performance with data and metrics; drive continuous improvement.
• Own IT Operations budget and relationships with senior leaders.

Education

Master's degree in IT, Computer Science, Engineering, Business, or related discipline

Tools

Service management tools

Job description

Hurtigruten seeks an experienced Director of IT Operations to lead a cross-functional team in Oslo and drive the strategy for reliable, secure, and scalable technology services across shore-based and onboard operations.

You will set the operating model, empower teams, manage key technology partners, and continuously improve IT capabilities to support Hurtigruten’s growth and transformation.