Remote Customer Support Advisor | Bonuses & PTO

Ventureslab; Norway; Remote; NOK 350,000 - 520,000; Full time

Benefits offered by this job

25 days PTO

Job summary

Ventureslab in Norway is seeking a customer-focused Customer Support Adviser to provide exceptional service across chat, email and phone, helping customers with enquiries and payments, and contributing to a positive player experience.

You will work with cross-functional teams, meet KPI targets, and be comfortable with flexible shifts including weekends. Fluency in Norwegian and English, strong communication and problem-solving skills are essential.

Qualifications

• Previous experience in a customer support role is preferred.
• Fluent verbal and written communication in Norwegian and English.
• Active listening, empathy and effective communication with customers of varying backgrounds.
• Strong problem-solving and critical-thinking skills to analyze situations and provide solutions.
• Proficiency in using customer support software and other relevant tools.
• Able to work independently and in a team in a fast-paced environment.
• Flexible schedule including weekends and holidays if required.

Responsibilities

• Handle customer enquiries via chat, email and phone across inbound and outbound channels.
• Use questioning skills to gather maximum relevant information quickly.
• Provide resolutions and suitable actions to prevent escalations.
• Maximise revenue-generating opportunities identified.
• Input data accurately and maintain records.
• Manage time effectively according to resource planning.
• Collaborate with back offices and third parties to resolve queries promptly.
• Meet KPIs and maintain high service quality in line with company policies.
• Support payment issues across cards, bank transfers, e-wallets, crypto and Paysafe.
• Assist customers with KYC procedures and cooperate with Risk team.

Skills

Customer communication

Problem solving

Empathy

CRM software

Multi-tasking

Teamwork

Organizational skills

Attention to detail

Tools

CRM systems

Job description

Ventureslab in Norway is seeking a customer-focused Customer Support Adviser to provide exceptional service across chat, email and phone, helping customers with enquiries and payments, and contributing to a positive player experience.

You will work with cross-functional teams, meet KPI targets, and be comfortable with flexible shifts including weekends. Fluency in Norwegian and English, strong communication and problem-solving skills are essential.