Platform Support Engineer – Core API & DB

Boost.AI; Stavanger, Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

In-house gym

Other benefits

Job summary

Boost.ai is hiring a Core Support Engineer for the Platform team to own and investigate escalated technical cases, reproduce issues, and coordinate with internal teams. You will help improve API documentation, tooling, and knowledge bases while monitoring database performance and building internal tooling to accelerate resolution.

The role emphasizes collaboration, problem-solving, and learning new software and systems, with opportunities to grow into a development role over time.

Qualifications

• Experience in learning the functions and features of new software and systems.
• Basic understanding of Python and PostgreSQL.
• Comfortable using AI coding assistants daily.

Responsibilities

• Own technical cases escalated from Operations, reproduce, investigate, and assess severity, then hand off to the responsible team.
• File bug reports and work with team leads on ownership and timeline.
• Track bug root causes, collaborate with Customer Success on impact.
• Fix documentation and usage gaps at the source, and help build Core Engineering's knowledge base.
• Maintain API and platform documentation.
• Monitor database performance using RDS analytics tooling.

Skills

Problem solving

Troubleshooting

Collaboration

Python basics

PostgreSQL basics

AI coding assistants

Job description

Boost.ai is hiring a Core Support Engineer for the Platform team to own and investigate escalated technical cases, reproduce issues, and coordinate with internal teams. You will help improve API documentation, tooling, and knowledge bases while monitoring database performance and building internal tooling to accelerate resolution.

The role emphasizes collaboration, problem-solving, and learning new software and systems, with opportunities to grow into a development role over time.