Lead, AI-Powered Support Platforms

Easee; Stavanger; Hybrid; NOK 1,100,000 - 1,500,000; Full time

Benefits offered by this job

Flexible working hours

Work from home option

Influence tech choices and platform策略

Job summary

Easee is seeking a Support Systems Manager to own and evolve the technical foundation behind our Customer Excellence team across Europe. The role blends hands-on work with strategic platform development, focusing on scalability, efficiency, and AI.

You will manage Zendesk and Talkdesk at the core, shaping integration workflows, automation, and data quality, while driving the long‑term strategy for our support technology.

Qualifications

• 3+ years administering CX or customer support platforms (Zendesk preferred).
• Experience with integrations, APIs, webhooks, and automation.
• Experience with data flows and master data management.
• Strong understanding of support processes and ITSM principles.

Responsibilities

• Own, administer, and continuously improve our support platforms.
• Build and improve workflows, integrations, webhooks, and automations.
• Explore and implement AI solutions including chatbots and Voice AI.
• Monitor platform performance, troubleshoot issues, and drive improvements.
• Improve data flows and data quality across support systems.
• Lead technical improvements from idea to implementation.
• Shaping long-term strategy for our support technology.

Skills

CX platforms

Integrations & APIs

Data flows & master data

ITSM processes

Tools

Zendesk

Talkdesk

Job description

Easee is seeking a Support Systems Manager to own and evolve the technical foundation behind our Customer Excellence team across Europe. The role blends hands-on work with strategic platform development, focusing on scalability, efficiency, and AI.

You will manage Zendesk and Talkdesk at the core, shaping integration workflows, automation, and data quality, while driving the long‑term strategy for our support technology.