Core Support Engineer

Boost.AI; Stavanger, Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

In-house gym

Other benefits

Job summary

Boost.ai is hiring a Core Support Engineer for the Platform team to own and investigate escalated technical cases, reproduce issues, and coordinate with internal teams. You will help improve API documentation, tooling, and knowledge bases while monitoring database performance and building internal tooling to accelerate resolution.

The role emphasizes collaboration, problem-solving, and learning new software and systems, with opportunities to grow into a development role over time.

Qualifications

• Experience in learning the functions and features of new software and systems.
• Basic understanding of Python and PostgreSQL.
• Comfortable using AI coding assistants daily.

Responsibilities

• Own technical cases escalated from Operations, reproduce, investigate, and assess severity, then hand off to the responsible team.
• File bug reports and work with team leads on ownership and timeline.
• Track bug root causes, collaborate with Customer Success on impact.
• Fix documentation and usage gaps at the source, and help build Core Engineering's knowledge base.
• Maintain API and platform documentation.
• Monitor database performance using RDS analytics tooling.

Skills

Problem solving

Troubleshooting

Collaboration

Python basics

PostgreSQL basics

AI coding assistants

Job description

At boost.ai, we’re redefining how people interact with companies. As a Gartner Magic Quadrant Conversational AI Challenger, we empower organizations around the world to deliver next-generation customer experiences through intelligent chat and voice automation.

Our Core Engineering team builds and maintains the platform and APIs that boost.ai's chat and voice automation run on, the foundation every other engineering team builds on top of.

We are currently seeking a Core Support Engineer to join our Platform team. This is a great opportunity if you enjoy problem-solving, collaboration, and working at the intersection of technology, documentation, and customer impact.

What you’ll do

As part of the Core Engineering team, you'll:

• Own technical cases escalated from Operations, reproduce, investigate, and assess severity, then hand off to the responsible team once confirmed.
• File bug reports and work with team leads on ownership and timeline.
• Track bug root causes, avoidable or not, how critical, in collaboration with Customer Success.
• Fix documentation and usage gaps at the source, and help build out Core Engineering's knowledge base.
• Maintain our API and platform documentation.
• Own database performance monitoring on a regular cadence, using our RDS analytics tooling to catch outlier queries and resource patterns.
• Build and maintain your own tooling, using AI coding assistants, to speed up tickets, tracking, and DB monitoring.
• Suggest improvements to Core APIs and the platform based on patterns you see in tickets and logs.
• Act as the go-to person for how Core Engineering's APIs and platform work, mostly for internal teams, occasionally direct with customers.
• Grow into a development role over time, if you show the aptitude for it, a path several people from our support teams have already taken.

You’ll thrive in this role if you have:

• Advanced problem-solving and troubleshooting skills
• Strong collaboration, communication and organizational skills
• Experience in learning the functions and features of new software and systems
• Basic understanding of Python and PostgreSQL
• Comfortable using AI coding assistants daily

Additionally, we believe you will succeed in this role if you

• Are ambitious and structured with high work capacity
• Are a good team player, but are also not afraid to undertake solo missions
• Have the ability to clearly explain problems and requirements to both technical and non-technical people
• Have a high level of personal commitment, flexibility, and efficiency
• Have the ability to establish priorities and to planAre a creative thinker and writer
• Have a willingness to dive into unknown territories and use available resources to find solutions

What’s in it for you?

• The opportunity to play a crucial role that greatly influences the bottom line globally for one of the most exciting tech companies in the Nordics
• The chance to join a fast-growing team on an exciting trajectory
• Talented and extremely motivated colleagues in all departments
• An engaging work environment with people who share a common mindset to deliver a world‑class product in a brand‑new, up‑and‑coming industry. Challenging, varied, and engaging work tasks.
• Room and encouragement to be independent and innovative
• In‑house gym and other benefits

We do NOT sponsor visas or relocation for this role

About boost.ai

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, and full hybrid control through seamless orchestration of traditional NLU and LLMs. With over 600 live virtual agents, and more than 150 million automated conversations, boost.ai helps enterprises around the world resolve with confidence, automate at scale, and trust every conversation.

Proven performance and enterprise‑grade reliability make boost.ai the partner of choice for leading brands across the Nordics, including DNB, Nordea, Storebrand, Trygg, Vipps MobilePay AS, Schibsted, Icelandair, and more. Boost.ai is recognized as a Challenger in Gartner’s 2026 Magic QuadrantTM for Conversational AI Platforms. Learn more at boost.ai.

We firmly believe that the success of boost.ai is attributed to our brilliant and dedicated team of individuals who challenge the status quo and take initiative, embodying our people’s philosophy of rewarding attention, responsibility, and trust. We have a strong and clear commitment to equality, diversity, and inclusion. It is our policy that all eligible persons shall have equal opportunity for employment and advancement in the company on the basis of their ability, qualifications, and aptitude for the work. We welcome all qualified candidates to apply for this position regardless of gender, gender identity, religious beliefs, sexual orientation, age, or disability. Our employees are encouraged to explore new ideas and are provided with the support and resources to thrive, nurturing, guiding, and challenging them to reach their full potential. Together, with our tech and talent, we are committed to making the world a little easier to live in, creating innovative solutions that positively impact our industry.

The position requires being able to work on‑premises in Stavanger or Oslo, Norway.