Operator Response & Support Center

Ikm Gruppen AS; Stavanger; On-site; NOK 700,000 - 1,000,000; Full time

Job summary

Ikm Gruppen AS is seeking a dedicated professional to support emergency response and crisis management. The role focuses on real-time threat monitoring, data analysis, and clear communication during incidents.

The ideal candidate will work in a 24/7 shift rotation in Stavanger, with strong OSINT experience, security awareness, and fluent Norwegian and English. Commuters are not accepted.

Qualifications

• Degree level education preferred in emergency response, crisis management, or security.
• Experience from operations, security, emergency response and/or military (OSINT).
• Fluency in Norwegian and English, written and oral, is essential.
• Excellent IT and digital skills.

Responsibilities

• Serve as main point of contact for notification of emergency situations.
• Act on reports of serious incidents requiring emergency response support.
• Provide remote support to employees during business travel, following JMP and Travel Plans.
• Conduct real-time threat monitoring from open sources and initiate actions as needed.
• Collect, analyze, and disseminate data to support stakeholders.
• Transform collected data into written, actionable reports.
• Maintain situational awareness of the global threat landscape and inform stakeholders.
• Collaborate with the emergency organization by monitoring, responding, and executing CIM tasks.
• Conduct notifications and mass communication to employees in case of serious incidents.

Skills

OSINT

Crisis management

Emergency response

Security awareness

IT skills

Education

Degree level education preferred in emergency response or security

Tools

CIM (Crisis Management Tool)

Job description

Responsibilities

• -Serve as the main point of contact for notification of emergency situations.
• -Act on all reports of serious incidents and situations requiring emergency response support.
• -Provide remote support to employees during business travel, following up on Journey Management Plans (JMP) and Travel Communication Plans.
• -Conduct real-time threat monitoring from open sources and initiate actions as needed.
• -Collect, analyze, and disseminate data from open-source information systems to support stakeholders.
• -Transform collected data into written, actionable reports.
• -Maintain situational awareness of the global threat landscape and proactively inform stakeholders about identified threats.
• -Collaborate with the emergency organization by monitoring, responding, and executing tasks in the corporate crisis management tool.
• -Conduct notifications and mass communication to employees in case of serious incidents.

Required expertise

• -Degree level education is preferred, ideally in emergency response, crisis management, or a security-related discipline.
• -Experience from relevant positions within operations, security, emergency response, and/or military (OSINT).
• -A good understanding of security and emergency preparedness.
• -Excellent IT and digital skills.
• -Fluency in both Norwegian and English, written and oral, is essential.
• -Ability to handle stress in demanding emergency situations.
• -Proactive and pragmatic with strong analytic, problem-solving, and communication skills.
• -Team player who is also able to operate individually, especially during night and weekend shifts.
• -Prior knowledge of CIM (Crisis Management tool) is considered an advantage.

Language: Norwegian and English

Location: Stavanger

Commuters Not Accepted

Work schedule: Full-time, 24/7 shift rotation

Duration: 30.09.2026 - 30.04.2027

Option Period: 2 x 6 months