Operator Response&Support Center

NES Fircroft; Stavanger; On-site; NOK 650,000 - 900,000; Full time

Job summary

NES Fircroft is seeking an Operator for the Response & Support Center based in Stavanger. The contract runs 30.09.2026 through 30.04.2027, with duties spanning emergency notification, incident response, and real-time threat monitoring.

The role requires fluency in Norwegian and English and enables remote support during business travel. The successful candidate will handle reporting, data analysis from open sources, and coordination with the client’s emergency organisation, while operating in

Qualifications

• Degree level education preferred - preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Fluency in Norwegian and English, written and oral, is essential
• Able to work alone during night shifts and weekend shifts

Responsibilities

• Main point of contact in the Company for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilisation of client`s emergency response organisation
• Collect, analyse, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client`s emergency organisation by monitoring, responding and executing tasks in Client`s corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required
• The position implies 24/7 shift work - including weekend, evening and night shift

Skills

OSINT

Emergency response

Crisis management

Security awareness

Stress management

Analytical thinking

Education

Bachelor's degree in security

Tools

CIM

Job description

Operator Response&Support Center

Contract period: 30.09.2026 - 30.04.2027

Location: Stavanger

Main tasks:

• Main point of contact in the Company for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilisationof client`s emergency response organisation
• Collect, analyse, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client`s emergency organisationby monitoring, responding and executing tasks in Client`s corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required
• The position implies 24/7 shift work - including weekend, evening and night shift

Qualifications:

• Degree level education preferred - preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Excellent IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of cllient`s national and international role and presence is considered an advantage
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• Proactive and pragmatic; strong analytic, problem solving and communication skills
• Able to work alone during night shifts and weekend shifts

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.