Operator Response & Support Center

Head Energy Consulting AS; Stavanger; On-site; NOK 550,000 - 900,000; Full time

Benefits offered by this job

Pension & Insurance schemes

Career mentoring & guidance

Courses access

Team-oriented environment

Job summary

Head Energy is seeking an Operator Response & Support Center professional to act as the main client contact for emergency notifications and to coordinate responses around the clock. The role involves threat monitoring, incident notification, and supporting travel safety through JMP and travel plans.

Ideal candidates have experience in operations, security or emergency response, with proficiency in Norwegian and English and strong IT skills.

Qualifications

• Experience in operations, security, emergency response, or military (OSINT).
• Fluency in Norwegian and English, written and oral.
• Ability to work a 24/7 duty roster, including nights, weekends, and working alone.
• Excellent IT and digital skills; CIM knowledge is advantageous.
• Degree in emergency response, crisis management, or security preferred.

Responsibilities

• Act as the main client contact for notification of emergencies.
• Respond to serious incidents and notify in line with established plans.
• Provide remote support during business travel and follow JMP and Travel Plans.
• Conduct real-time threat monitoring from open sources and initiate actions.
• Collect, analyze, and disseminate data to support threat mitigation.
• Transform collected data into written, actionable reports for stakeholders.
• Maintain situational awareness of the global threat landscape and inform stakeholders promptly.
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required.
• 24/7 shift work including evenings, nights, and weekends.

Skills

OSINT experience

Emergency response

Security operations

IT & digital skills

Languages: Norwegian/English

24/7 duty roster

Team player

Analytical skills

Problem solving

Education

Degree in emergency response or security

Tools

CIM

Job description

Handle emergency notifications, monitor threats, support business travel, and manage crisis communication in a 24/7 shift rotation.

• Experience in operations, security, emergency response, or military (OSINT)
• Fluency in Norwegian and English, written and oral
• Ability to work a 24/7 duty roster, including nights, weekends, and working alone
• Excellent IT and digital skills, with knowledge of CIM being an advantage
• Degree in emergency response, crisis management, or security is preferred
• Permanent or project employment with competitive conditions
• Good pension and insurance schemes
• Personal follow-up, mentoring, and career guidance
• Access to specific and general courses

We are looking for Operator Response & Support Center (Pnr: 23711)

Job Description:

• Main point of contact at the client for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client's emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client's emergency organization by monitoring, responding and executing tasks in Client's corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work - including weekend, evening and night shift

Qualifications:

• Degree level education preferred - preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Excellent IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of cllient's national and international role and presence is considered an advantage
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• 24/7 duty roster, including evening, night and weekend shifts.
• Able to work alone during night shifts and weekend shifts.
• Proactive and pragmatic; strong analytic, problem solving and communication skills

In Head Energy you get:

• Permanent- or project employment with the best conditions.
• Access to the industry's most exciting job opportunities
• Personal follow-up, mentoring and career guidance
• A large variety of project opportunities
• Good pension- and insurance schemes
• A pleasant and positive work environment
• Access to both specific and general courses.

Head Energy is an independent Scandinavian engineering & consulting house providing a wide range of products to onshore and offshore industries. We work with reputed clients in Energy, Civil Construction & Infrastructure, and Industry.

Head Energy has more than 900 employees, and offices in Bergen, Stavanger, Oslo, Trondheim, Gothenburg, Stenungsund, Esbjerg, Odense, and Hamburg. We are employee owned, client focused and growth oriented.

We live by our core values: Responsible | Honest | Inclusive | Innovative.

Our vision is to bring our employees and clients one step ahead.

Emergency preparedness, HSE, Support Center, Security, Crisis Management

FS

Fredrik Steinskog

Team Manager