Operator Response & Support Center

SaaS Recman AB; Stavanger; On-site; NOK 650,000 - 900,000; Full time

Benefits offered by this job

Permanent or project employment

Exciting project opportunities

Mentoring and career guidance

Variety of projects

Pension and insurance schemes

Pleasant work environment

Access to courses

Job summary

Head Energy seeks an Operator Response & Support Center professional to act as the main client contact for emergencies, coordinate notifications, and provide remote support. The role involves real-time threat monitoring, data analysis, and reporting to stakeholders, with 24/7 shifts including evenings and weekends in Stavanger.

Fluent Norwegian and English are required, with a background in emergency response or security.

Qualifications

• Degree level education preferred - emergency response, crisis management or security related discipline.
• Experience in operations, security, emergency response, or military (OSINT).
• Fluency in Norwegian and English, written and oral.

Responsibilities

• Be main client contact for notifying emergency situations and incidents.
• Act on reports of serious incidents and notify per established plans.
• Provide remote support and follow Journey Management and Travel Plans.
• Conduct real-time threat monitoring and act as needed.
• Receive and mobilize client emergency response organization as required.
• Analyze data from open-source systems to support threat mitigation.
• Turn collected data into written and actionable reports.
• Maintain situational awareness of global threats and inform stakeholders timely.
• Stay updated on evolving threat picture and inform accordingly.
• Support personnel counts during incidents and travel to high-threat countries.
• Collaborate with client emergency orgs via crisis management tools.
• Notify and mass-communicate to employees during serious incidents.
• Coordinate with PISAS when required; 24/7 shift including nights and weekends.

Job description

We are looking for Operator Response & Support Center
Pnr: 23711

Job Description:

• Main point of contact at the client for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client`s emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client`s emergency organization by monitoring, responding and executing tasks in Client`s corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work - including weekend, evening and night shift

Qualifications:

• Degree level education preferred - preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Excellent IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of cllient`s national and international role and presence is considered an advantage
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• 24/7 duty roster, including evening, night and weekend shifts.
• Able to work alone during night shifts and weekend shifts.

Personal traits:

• Proactive and pragmatic; strong analytic, problem solving and communication skills

Applications will be evaluated continuously

Language:

• English
• Norwegian

In Head Energy you get:

• Permanent- or project employment with the best conditions.
• Access to the industry´s most exciting job opportunities
• Personal follow-up, mentoring and career guidance
• A large variety of project opportunities
• Good pension- and insurance schemes
• A pleasant and positive work environment
• Access to both specific and general courses.

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