Onsite Field IT Support Technician

Infinity Quest Limited; Oslo fylke; Vor Ort; NOK 420.000 - 600.000; Vollzeit

Zusammenfassung

Infinity Quest Limited is seeking a Field Support Representative – Level 1 to provide onsite IT support to end users in an office, manufacturing, laboratory, or distribution centre environment. The candidate should have strong hands-on experience in Windows desktop support, hardware and software troubleshooting, IMAC activities, IT asset management, printer support, and basic network connectivity.

Experience supporting manufacturing shop-floor devices, cleanroom environments, and data centre

Qualifikationen

• Minimum 2 years of hands-on deskside or field IT support experience.
• Strong working knowledge of Microsoft Windows operating systems.
• Working knowledge of Microsoft Office and standard business applications.
• Good hardware and software installation, configuration, and troubleshooting skills.
• Experience with IMAC, break-fix, and end-user support.
• Basic knowledge of networking, LAN/Wi‑Fi connectivity, telecommunications, and compute/storage infrastructure.
• Basic knowledge of mobile device support.
• Good customer service, communication, analytical, and troubleshooting skills.
• Ability to coordinate with multiple teams, vendors, and OEMs.
• Strong focus on quality, accuracy, and attention to detail.

Aufgaben

• Provide IMAC services and break-fix support for desktops and devices.
• Install, configure, image, and troubleshoot desktops, laptops, operating systems, and business applications.
• Provide hands-on support for handheld devices, barcode scanners, tablets, printers, and other IT peripherals.
• Troubleshoot Windows OS, hardware, software, and end-user connectivity issues.
• Support Microsoft Office and other standard business applications.
• Provide smart hands and feet support to other IT and infrastructure teams as required.
• Support manufacturing and laboratory IT systems and devices.
• Troubleshoot PCs connected to specialised testing equipment and production lines.
• Support handhelds, scanners, tablets, printers, and other equipment used in manufacturing and distribution centres.
• Work in cleanroom or manufacturing environments while maintaining quality standards and attention to detail.
• Coordinate with multiple IT teams, vendors, and OEMs to resolve high-priority technical issues.
• Perform rack-and-stack activities and support the commissioning and decommissioning of infrastructure devices.
• Provide physical access and onsite assistance to vendors in communication rooms, including IDF/MDF/MMR rooms and data centres/server rooms.

Kenntnisse

Windows OS

IMAC services

Hardware troubleshooting

Software troubleshooting

Printer support

Office apps

Asset management

Vendor coordination

Communication skills

Attention to detail

Tools

Imaging tools

Remote desktop

Jobbeschreibung

Infinity Quest Limited is seeking a Field Support Representative – Level 1 to provide onsite IT support to end users in an office, manufacturing, laboratory, or distribution centre environment. The candidate should have strong hands-on experience in Windows desktop support, hardware and software troubleshooting, IMAC activities, IT asset management, printer support, and basic network connectivity.

Experience supporting manufacturing shop-floor devices, cleanroom environments, and data centre