Remote IT Support Specialist - Troubleshoot & Secure Systems

Executive Connect Qatar; Norway; Remote; NOK 107,000 - 150,000; Full time

Job summary

Executive Connect Qatar is seeking an IT Support Specialist to deliver technical assistance for hardware, software, and network issues. The role emphasizes clear communication with non-technical clients and hands-on troubleshooting across Windows and macOS environments.

The position involves setting up equipment, managing user accounts, monitoring networks, and documenting procedures. Remote work may be available, with a focus on customer-oriented support in the United States.

Qualifications

• Must have strong troubleshooting skills and ability to explain technical concepts to non-technical users.
• Experience with computer systems, networks, and operating systems (Windows, macOS).
• Familiarity with remote desktop tools and basic security best practices.

Responsibilities

• Provide technical support to clients with hardware, software, and network issues.
• Troubleshoot system errors and perform repairs as needed.
• Install new computer equipment and maintain existing equipment.
• Set up user accounts and permissions on the system.
• Monitor network performance and troubleshoot connectivity issues.
• Ensure the security of network systems by implementing appropriate measures.
• Document all technical procedures for future reference.
• Train end-users on basic computer operations.

Skills

Troubleshooting

Problem solving

Communication

Windows/macOS proficiency

Network security awareness

Education

Bachelor's degree in Computer Science or related field

Tools

Remote desktop applications

Job description

Executive Connect Qatar is seeking an IT Support Specialist to deliver technical assistance for hardware, software, and network issues. The role emphasizes clear communication with non-technical clients and hands-on troubleshooting across Windows and macOS environments.

The position involves setting up equipment, managing user accounts, monitoring networks, and documenting procedures. Remote work may be available, with a focus on customer-oriented support in the United States.