Nordic Field Service Engineer – Oslo/Region

Dedicare Life Science; Oslo fylke; On-site; NOK 600,000 - 900,000; Full time

Job summary

Hamilton Storage is seeking a Field Service Engineer Nordic based in the Oslo area to support customers and field service activities in Oslo and surrounding regions. The role includes occasional assignments elsewhere in Norway, southern Sweden and the Nordic region.

You will identify, analyze and resolve technical problems in the field, working with customers and internal teams to ensure effective support, share insights and help develop Hamilton’s service organization.

Qualifications

• Proven troubleshooting, repair and maintenance of complex equipment.
• Experience in field service or similar customer-facing technical roles.
• Strong communication and ability to explain technical information clearly.
• Fluent in written and spoken English and Norwegian.
• Valid driving licence is required.

Responsibilities

• Provide technical support, maintenance and troubleshooting of large-scale automated storage systems.
• Troubleshoot mechanical and electrical issues; identify root causes and apply fixes.
• Plan, execute and document service activities; order and replace parts as needed.
• Respond to customer questions about features, issues and upgrades.
• Triages customer complaints and escalates as appropriate.
• Interface between customers and internal teams (R&D, development, production).
• Provide technical guidance and user training; uphold high-quality customer experience.
• Build and maintain long-term relationships with customers and represent Hamilton professionally.

Skills

Troubleshooting

Field service experience

Customer-facing communication

English fluency

Norwegian fluency

Driving licence

Education

Technical degree (mechanical/electrical/mechatronics/automation or related)

Job description

Hamilton Storage is seeking a Field Service Engineer Nordic based in the Oslo area to support customers and field service activities in Oslo and surrounding regions. The role includes occasional assignments elsewhere in Norway, southern Sweden and the Nordic region.

You will identify, analyze and resolve technical problems in the field, working with customers and internal teams to ensure effective support, share insights and help develop Hamilton’s service organization.