Field Service Engineer Nordic

Dedicare Life Science; Oslo fylke; On-site; NOK 600,000 - 900,000; Full time

Job summary

Hamilton Storage is seeking a Field Service Engineer Nordic based in the Oslo area to support customers and field service activities in Oslo and surrounding regions. The role includes occasional assignments elsewhere in Norway, southern Sweden and the Nordic region.

You will identify, analyze and resolve technical problems in the field, working with customers and internal teams to ensure effective support, share insights and help develop Hamilton’s service organization.

Qualifications

• Proven troubleshooting, repair and maintenance of complex equipment.
• Experience in field service or similar customer-facing technical roles.
• Strong communication and ability to explain technical information clearly.
• Fluent in written and spoken English and Norwegian.
• Valid driving licence is required.

Responsibilities

• Provide technical support, maintenance and troubleshooting of large-scale automated storage systems.
• Troubleshoot mechanical and electrical issues; identify root causes and apply fixes.
• Plan, execute and document service activities; order and replace parts as needed.
• Respond to customer questions about features, issues and upgrades.
• Triages customer complaints and escalates as appropriate.
• Interface between customers and internal teams (R&D, development, production).
• Provide technical guidance and user training; uphold high-quality customer experience.
• Build and maintain long-term relationships with customers and represent Hamilton professionally.

Skills

Troubleshooting

Field service experience

Customer-facing communication

English fluency

Norwegian fluency

Driving licence

Education

Technical degree (mechanical/electrical/mechatronics/automation or related)

Job description

Hamilton Storage is looking for a Field Service Engineer to join the Nordic service organization. Based in the Oslo area, the primary focus of the role will be supporting customers and field service activities in Oslo and the surrounding region. The role also involves occasional assignments elsewhere in Norway, southern Sweden and the wider Nordic region.

Hamilton Storage develops automated systems for the storage and handling of biological samples. The systems combine mechanics, electronics, robotics, temperature control and software, and are used by biobanks, pharmaceutical companies and research organizations.

As Field Service Engineer Nordic, you will identify, analyze and resolve technical problems in the field. You will work closely with customers and internal teams to ensure effective technical support, share practical insights and contribute to the continuous development of Hamilton’s service organization.

Key responsibilities

• Provide technical support, maintenance and troubleshooting of Hamilton’s large-scale automated sample storage systems.
• Troubleshoot mechanical and electrical issues, identify root causes and determine appropriate solutions.
• Plan, execute and document service activities independently, including ordering and replacing parts when required.
• Respond to customer questions regarding product features, technical issues and upgrades.
• Perform initial triage of customer complaints and manage or escalation cases as appropriate.
• Act as a technical interface between customers and internal functions such as R&D, development and production.
• Provide technical guidance and user training to customers and contribute to a high-quality customer experience.
• Build professional, long-term relationships with customers and represent Hamilton in a professional manner.

The primary focus of the role will be supporting customers and field service activities in Oslo and the surrounding region.

What you bring

• A technical degree or equivalent education, for example in mechanical engineering, electrical engineering, electronics, mechatronics, automation or a related field
• Practical experience in troubleshooting, repair and maintenance of technically advanced equipment
• Experience from field service, technical support or a similar customer-facing technical role
• Good understanding of mechanical and electrical systems
• Ability to analyze technical problems and identify root causes
• Experience working independently with planning, execution and documentation of service activities
• A customer-oriented approach and the ability to communicate technical information clearly
• Fluency in written and spoken English and Norwegian
• A valid driving licence

Experience from automation, robotics, mechatronics, refrigeration, medical technology, laboratory equipment or other complex technical equipment is advantageous. Experience from life science or Hamilton products is beneficial but not essential, as product-specific training will be provided.

You are independent, reliable and comfortable taking responsibility for your own customers and service activities. You approach technical problems in a structured and solution-oriented way and remain calm when issues need to be resolved under pressure.

You are professional, communicative and confident when working with customers and internal stakeholders, with the ability to build trust and effective working relationships. Flexibility and a willingness to travel are essential for success in the role.

About Hamilton

For more than 75 years, Hamilton has developed innovative solutions that enable scientific progress. The company works closely with researchers and professionals to understand real-world challenges and develop solutions for use in laboratories, production environments and the field.

Hamilton operates globally, with more than 22 locations and over 3,000 employees. Its products and services support a wide range of applications, including biobanking, biotechnology, clinical diagnostics, genomics, pharmaceutical research and manufacturing.

With a strong focus on quality, hands-on technical expertise and long-term customer relationships, Hamilton provides local field service, application support and technical guidance to customers around the world.