Senior Field Service Engineer – Chromatography & MS

ThermoFisher Scientific; Norway; Remote; NOK 800,000 - 1,100,000; Full time

Benefits offered by this job

Pension

Healthcare

Job summary

Thermo Fisher Scientific in Norway seeks a Field Service Engineer III to install, maintain, and repair sophisticated analytical and microscopy equipment across the Nordic region, with a focus on Norway. You will build strong customer relationships while delivering on-site service and training to ensure optimal system performance.

The role involves resolving complex issues, coordinating with internal partners, and supporting sales through leads and updates, while traveling up to 50-75% within the

Qualifications

• Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician.
• Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS.
• Experience servicing analytical equipment or as an Application Specialist is an advantage.

Responsibilities

• Troubleshoot, install, PM, repair, and qualification services for analytical instruments.
• Provide high-quality telephone and remote support.
• Promote contract products.
• Achieve customer satisfaction and resolve issues quickly.
• Manage assets and inventory (Parts, computers, company car, tools, manuals).
• Coordinate with Dispatching and Team Leader for service planning.
• Provide accurate Field Service Reports and expense reporting.
• Collaborate with Sales for leads and customer updates.

Skills

Analytical instrument skills

Customer service

English communication

Interpersonal skills

Self-driven

Education

Bachelor's degree in Electronics, Chemistry, or Laboratory Technician

Tools

HPLC

IC

GC

LCMS

Job description

Thermo Fisher Scientific in Norway seeks a Field Service Engineer III to install, maintain, and repair sophisticated analytical and microscopy equipment across the Nordic region, with a focus on Norway. You will build strong customer relationships while delivering on-site service and training to ensure optimal system performance.

The role involves resolving complex issues, coordinating with internal partners, and supporting sales through leads and updates, while traveling up to 50-75% within the