Nordic Field Service Engineer (Oslo Region)

Dedicare Life Science; Oslo; Hybrid; NOK 600,000 - 900,000; Full time

Job summary

Hamilton Storage is seeking a Field Service Engineer Nordic, based in the Oslo area, to support customers and field activities in Oslo and nearby regions. The role includes occasional assignments across Norway, southern Sweden and the wider Nordic area.

You will troubleshoot, repair and maintain automated sample storage systems, work with customers and internal teams, and train users while building lasting relationships.

Qualifications

• Technical degree or equivalent education in mechanical, electrical, electronics, mechatronics, automation or related field.
• Experience in troubleshooting, repair and maintenance of advanced equipment.
• Experience from field service or customer-facing technical role.
• Good understanding of mechanical and electrical systems.
• Ability to analyze technical problems and identify root causes.
• Experience planning, executing and documenting service activities independently.
• Customer-oriented approach with clear communication of technical information.
• Fluency in English and Norwegian (written and spoken).
• Valid driving licence.

Responsibilities

• Provide technical support, maintenance and troubleshooting of Hamilton’s automated storage systems.
• Troubleshoot mechanical and electrical issues, identify root causes and determine solutions.
• Plan, execute and document service activities, including ordering/replacing parts.
• Respond to customer questions about features, issues and upgrades.
• Act as the technical interface between customers and internal teams (R&D, production).
• Provide guidance and user training to customers to ensure high-quality service.
• Build long-term relationships with customers and represent Hamilton professionally.

Skills

Field service experience

Mechanical/electrical troubleshooting

Customer-facing communication

English and Norwegian fluency

Driving licence

Education

Technical degree in mechanical OR electrical engineering OR related field

Job description

Hamilton Storage is seeking a Field Service Engineer Nordic, based in the Oslo area, to support customers and field activities in Oslo and nearby regions. The role includes occasional assignments across Norway, southern Sweden and the wider Nordic area.

You will troubleshoot, repair and maintain automated sample storage systems, work with customers and internal teams, and train users while building lasting relationships.