Network Support Engineer

Marlink AS; Eik; On-site; NOK 520,000 - 700,000; Full time

Benefits offered by this job

Corporate cottage (bedriftshytte) for"

Attractive compensation package

Job summary

Marlink AS is seeking a graduate to join our Maritime Network Operations team. You will provide 2nd level technical support for managed maritime services and work in a 24/7 shift rotation in the Network Operations Center.

You will investigate and resolve issues, communicate with customers, and contribute to continuous improvement of support processes. Strong analytical skills and English proficiency are essential; experience in Fortinet, Cisco, cyber security, or ITIL is a plus.

Qualifications

• Technical education on university level or equivalent.
• Knowledge of IP, Networking & Routing.
• Excellent written and verbal English language skills.
• Driver's license.

Responsibilities

• Provide 2nd Level technical support based on events from monitoring systems or faults reported by customers.
• Work in a 24/7 shift rotation in the Maritime Network Operations Center.
• Create and process requests from customers.
• Demonstrate technical proficiency, ability to work independently, quality focus, attention to detail and a drive for ensuring customer satisfaction.
• Contribute to continuous improvement of support and troubleshooting processes and procedures.

Skills

IP networking

Routing

English proficiency

Education

University-level technical education

Tools

Fortinet

Cisco

Cyber Security

ITIL

WIFI

4G/5G/LTE

Job description

Provide 2nd level technical support for maritime network solutions and work in a 24/7 shift rotation.

• Technical education on university level or equivalent
• Knowledge of IP, Networking & Routing
• Excellent written and verbal English language skills
• Driver's license
• Knowledge of Fortinet, Cisco, Cyber Security, or ITIL is preferred
• Attractive compensation package
• Corporate cottage (bedriftshytte) for use by employees

We are looking for a graduate to join our network support team!

The world's most remote and mission-critical environments need an experienced and trusted partner. Marlink specialises in innovative communications and technology solutions. We don't just sell technology, we integrate seamlessly into your operations and take responsibility for making it work.

We design, build and manage technology-agnostic network solutions, unifying satellite, terrestrial and digital services into powerful, reliable infrastructure that gives you full confidence in your operations, wherever they take you.

Eik Teleport is the primary Maritime hub in Marlink, the Teleport is located in Lund municipality, Rogaland Fylke, Norway and currently employs about 90 people. Eik Teleport is situated 13 km from Moi, the administrative center in Lund municipality. In November 2025, we upgraded our Eik Teleport facility in Norway with modern, high-tech office space for our Network Operations Centre. The facility now serves as a broader Managed Services Support Centre, supporting the growing range of digital systems used across our maritime customer base.

We are looking for a graduate to join our network support team!

We are looking for recent graduates to join our Maritime Network Operations team as Network Support Engineers. In this role, you will make sure our commercial customers get world-class support for our managed maritime services. You will investigate and resolve technical issues by bringing together information from multiple sources, digging into the root cause, and finding the best solution or workaround. Throughout the process, you will keep customers informed and engaged. To succeed, you need strong analytical and problem-solving skills, along with confidence in communicating with customers. Experienced candidates are also welcome to apply.

Main Task & Responsibilities

Provide 2nd Level technical support based on events from monitoring systems or faults reported by customers (as part of the incident management process). The 2nd level Network Support team is working mainly with Fortinet and Cisco solutions, but also with 4G/5G modems and managed WIFI solutions.

Work in a 24/7 shift rotation in the Maritime Network Operations Center

Create and process requests from customers

Demonstrate technical proficiency, ability to work independently, quality focus, attention to detail and a drive for ensuring customer satisfaction

Contribute to continuous improvement of support and troubleshooting processes and procedures

Required Qualifications

Technical education on university level or equivalent

Knowledge of IP, Networking & Routing

Excellent written and verbal English language skills

Driver’s License

Preferred (but not required) Skills and Experience

Knowledge of Fortinet or Cisco solutions

Knowledge of Cyber Security

Knowledge of WIFI and mobile 4G/5G/LTE networks & services.

Knowledge of ITIL

Experience using AI tools to support troubleshooting, analysis, or problem solving

Attitude & Interpersonal skills

Stays calm under pressure and makes sound decisions when needed

Structured, systematic, and focused on results

Customer-oriented and a clear, confident communicator

Team player who builds strong working relationships with colleagues and customers

What we can offer

A dynamic, high-technology position with the market leader in Maritime Communications.

Attractive compensation package.

Corporate cottage (bedriftshytte) for use by employees.

AS

Atle Svardal

Senior Rådgiver

93 21 30 65 Kopier telefonnummer 93 21 30 65

IS

Ingunn Søyland

Senior Rådgiver

45 50 64 43 Kopier telefonnummer 45 50 64 43