Key Account Manager - Quick Commerce

Delivery Hero; Oslo; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Mobile plan

Gym membership

Public transport support

Private health & travel insurance

Pension plan

5 weeks vacation

foodora Pro subscription

LinkedIn Learning access

AW’s events

Job summary

foodora, part of Delivery Hero, is seeking a hands-on Key Account Manager in Oslo to manage Local Shop partnerships and drive sustainable growth. You will lead campaigns, negotiate high-impact opportunities, and collaborate with Sales, Operations and Marketing to deliver outstanding partner support.

Ideal candidates have 2–4 years in account management within retail, fluent in Norwegian and English, and a strong commercial acumen with excellent relationship-building and problem-solving skills.

Qualifications

• 2–4 years of experience in account management, business development, or a similar role, ideally within retail.
• Fluent in Norwegian and English.
• Strong commercial acumen and ability to drive growth.
• Proven relationship management and stakeholder engagement skills.
• Solid problem-solving abilities and collaborative mindset.
• Experience working with cross-functional teams to achieve shared goals.
• Knowledge of the retail or supermarket landscape is a plus.

Responsibilities

• Account Management: Build and maintain strong relationships with Local Shop key partners to drive mutual success.
• Growth Strategy: Define and execute strategies for sustainable and profitable account growth.
• Lead negotiations for high-impact campaigns and opportunities.
• Problem Solving: address partner challenges with effective solutions.
• Collaboration: work with Sales, Operations and Marketing to deliver seamless partner support.
• Performance Monitoring: analyze account data, track KPIs and drive improvements to meet targets.
• Industry Expertise: leverage retail knowledge to identify opportunities and create value for partners.

Skills

Commercial acumen

Relationship management

Problem-solving

Cross-functional collaboration

Analytical mindset

Job description

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As a Key Account Manager, you will be responsible for managing and growing strategic partnerships with Local Shop accounts. Your goal is to ensure healthy and sustainable growth for our partners, solve challenges collaboratively, and deliver exceptional service by working closely with cross-functional teams. The ideal candidate will have strong commercial acumen, problem‑solving skills, and a hands‑on approach, with a background in the retail sector.

Key Responsibilities:

• Account Management: Build and maintain strong relationships with Local Shop key partners, to drive mutual success.
• Growth Strategy: Define and execute strategies to ensure sustainable and profitable growth for your accounts.
• Lead negotiations for high impact campaigns and other opportunities.
• Problem Solving: Actively address and resolve partner challenges, providing effective and tailored solutions.
• Collaboration: Work with Sales, Operations, and Marketing teams to deliver seamless partner support and optimize performance.
• Performance Monitoring: Analyze account data, track KPIs, and use insights to drive improvements and meet growth targets.
• Industry Expertise: Leverage your knowledge of the retail or supermarket industry to identify opportunities and create value for partners.

Hands-On Approach:

Be actively involved in day-to-day management, addressing issues promptly and ensuring high service standards.

What We’re Looking For:

• Experience: 2-4 years in account management, business development, or a similar role, ideally within retail.
• Fluency in Norwegian and English.
• Commercial Acumen: Proven ability to drive sustainable growth through strategic planning and execution.
• Relationship Management: Strong interpersonal skills with the ability to build trust and foster long‑term partnerships.
• Problem-Solving Skills: Adept at analyzing challenges and implementing effective solutions.
• Collaboration: Experience working with cross-functional teams to achieve shared objectives.
• Industry Knowledge: Familiarity with the retail or supermarket landscape, including trends and key players.

Adaptability:

Comfortable managing multiple accounts in a fast‑paced, evolving environment.

A few reasons you’ll love working with us:

• Mobile plan + support for your next phone
• Discounted gym membership (yes, we’ve got your back—literally)
• Help with your public transport costs
• Private health & travel insurance
• Competitive pension plan
• 5 weeks of vacation
• foodora Pro subscription (bring on the delivery perks!)
• Access to LinkedIn Learning for leveling up your skills
• Awesome AW’s and (pink) parties!