Rider Recruitment Associate

Delivery Hero; Oslo; On-site; NOK 360,000 - 520,000; Full time

Benefits offered by this job

SATS gym membership

subsidized public transport Zone 1

LinkedIn Learning access

Health & travel insurance

Employee discount on foodora

Job summary

foodora, part of Delivery Hero, is looking for a Rider Recruitment Associate to join our Oslo team. You will drive rider onboarding end-to-end, ensuring a steady flow of qualified applicants and guiding them through onboarding to activation.

You will report to the Hiring Team Lead in Logistics, with a focus on achieving Riders Hired and Riders Activated KPIs. The role offers a central Oslo office, and benefits like gym membership, transport subsidies, LinkedIn Learning, and health/travel

Qualifications

• Experience in customer service, document verification, or onboarding.
• Fluency in Norwegian and English (written and spoken).
• Proficient with Google Suite and able to learn logistics systems.

Responsibilities

• Take responsibility for the rider onboarding process from A to Z.
• Ensure a high number of applicants for Rider positions by actively processing leads in recruitment funnel.
• Call, message, and answer supply-related questions to assist candidates through the recruitment funnel and ensure high activation rates.
• Use recruitment and candidate management systems to onboard and activate riders.
• Work towards core KPIs: Riders Hired and Riders Activated.
• Assist with ad-hoc or relevant operational tasks as needed.

Skills

Customer service

Document verification

Onboarding

Tools

Google Suite

Job description

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Are you eager to achieve results, communicate with people daily, and drive our rider recruitment forward? Then this might be the job for you!

We are currently looking for a Rider Recruitment Associate to join our team working with our rider fleet. In this role, you will play a central part in ensuring that foodora achieves its goals in recruitment volume and efficiency by securing a high number of qualified applicants and guiding them through a seamless onboarding process.

The Logistics department is responsible for the entire lifecycle of our riders - from recruitment and onboarding to engagement and reactivation - while ensuring all riders have a positive experience with foodora. As a Rider Recruitment Associate, you will report to the Hiring Team Lead and take full ownership of candidate activation.

What you will do:

• Take responsibility for the rider onboarding process from A to Z.
• Ensure a high number of applicants for our Rider positions by actively processing leads in our recruitment funnel.
• Call, message, and answer supply-related questions to assist candidates through the recruitment funnel and ensure high activation rates.
• Use our recruitment and candidate management systems efficiently to onboard and activate riders.
• Work directly towards your core KPIs: Riders Hired and Riders Activated.
• Assist with other ad-hoc or relevant operational tasks as needed.

Qualifications

• Proven prior experience customer service, document verification, and/or onboarding.
• Fluency in Norwegian and English, both written and spoken is required.
• Good technical skills, including proficiency in the Google Suite ecosystem (Drive, Sheets, Docs), and an ability to quickly learn the support systems used by our Logistics team.
• Prior experience in delivery, logistics, or courier services in general is a significant advantage.

Additional Information

And as a person, you are:

• Self-driven, target-oriented, and capable of working independently.
• Detail and quality-oriented in everything you do.
• A strong communicator (verbal and written) with excellent interpersonal skills.
• A quick, intuitive, and adaptable learner.
• Genuinely engaged and interested in understanding our Riders' ways of working.

With us, you can:

• Become part of a playful and energetic environment where we have fun together at work!
• Join the journey of one of Norway's fastest-growing companies, which is also part of Delivery Hero, one of the world's largest online food delivery companies.
• Work from a stylish and modern office centrally located in Oslo (Alexander Kiellands plass).
• Receive employee benefits such as a SATS gym membership, subsidized public transport within Zone 1, access to LinkedIn Learning, as well as health and travel insurance.
• Get an employee discount on foodora orders.

Studies show that women and other minorities are less likely to apply for a job if they do not meet every single qualification. If you are interested in the role and meet most of the qualifications we are looking for, we strongly encourage you to apply anyway!

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