IT Support Engineer

DNO ASA; Stavanger; On-site; NOK 520,000 - 700,000; Full time

Benefits offered by this job

Competitive pay

Pension plan

Extra annual leave

Flexible hours

Technical training

Health benefits

Job summary

DNO ASA in Stavanger is seeking an IT Support Engineer to be the first point of contact for IT support across the organization and to help operate a hybrid server and network environment.

You will handle end-user incidents, configure client devices, and work with the infrastructure team to maintain services. The role rewards curiosity, service-mindedness and opportunities to learn, with training and flexible hours in a collaborative environment.

Qualifications

• Experience in IT support focused on end-user support, servers and networks.
• Familiarity with Microsoft 365, AI and related technologies.
• Relevant certifications are an advantage and ITIL knowledge is helpful.

Responsibilities

• Handle incidents and service requests from users, from first contact to resolution
• Set up, configure and maintain client devices, user accounts and access rights
• Assist with routine maintenance, monitoring and troubleshooting of servers, network and systems
• Document solutions and contribute to improving our routines and knowledge base
• Collaborate with the IT team to improve services
• Keep up to date with developments in Microsoft 365, AI and related technologies

Skills

End-user support

Microsoft 365

AI awareness

Communication

Team collaboration

English proficiency

Education

Relevant IT education or equivalent

Tools

ITIL familiarity

Job description

We are looking for an IT Support Engineer to join our dynamic and agile team. In this role you will be the first point of contact for IT support across DNO, and you will work alongside our infrastructure team to help keep our hybrid server and network environment running smoothly.

We are looking for someone service-minded and curious, who enjoys solving problems, learning new technology and working closely with colleagues.<

Key responsibilities

The primary responsibility of this role is end-user IT support in DNO. You will also contribute to the day-to-day operation of our hybrid IT environment, supported by more experienced colleagues.

• Handle incidents and service requests from users, from first contact to resolution
• Set up, configure and maintain client devices, user accounts and access rights
• Assist with routine maintenance, monitoring and troubleshooting of servers, network and systems
• Document solutions and contribute to improving our routines and knowledge base
• Collaborate with the rest of the IT team to improve our services
• Keep up to date with developments in Microsoft 365, AI and related technologies

Qualifications and Competencies

• Relevant education within IT, or documented equivalent experience
• Minimum of two to five years of recent experience in IT support, with a focus on end-user support, server and network management. We will help you develop further in this area
• Keep up to date with the latest developments in Microsoft 365, AI and related technologies.
• Familiarity with ITIL principles is an advantage
• Team members in DNO IT are expected to be hands-on and adaptable, readily supporting colleagues and stepping in to cover tasks as needed.

Personal qualities and skills

• Service-minded, with good communication and collaboration skills
• Proactive and self-motivated, able to work independently as well as in a team
• Willing to learn and take on new tasks
• Relevant certifications are an advantage
• Fluent in English, both written and spoken

We offer

• Competitive remuneration package
• Attractive pension and insurance plan
• One additional week of annual leave
• Flexible working hours
• Regular on-the-job and off-site technical training
• Health and wellness benefits, including gym facilities and naprapathy services
• A professional environment where you will learn from experienced colleagues, where IT and AI are a strategic priority

If you enjoy helping people, like technology and want to develop your skills in a supportive environment, we would like to hear from you.

We look forward to reviewing your application.

Please note: Applicants must hold valid authorization to work in Norway. The position is based at our Stavanger office.