Engineer, Applications & Infrastructure Operations (24/7 Operation Center)

SmartRecruiters, Inc.; Oslo; On-site; NOK 550,000 - 750,000; Full time

Job summary

Statkraft is seeking an Engineer for Applications & Infrastructure Operations to join its 24/7 Operation Center in Oslo, Norway. The role focuses on monitoring, incident handling and continuous improvement of global IT services.

We require 2+ years in Level 2 IT support, Windows/server expertise, ITIL knowledge, and strong English/Norwegian communication. The position offers a demanding, dynamic environment with rotating shifts.

Qualifications

• Minimum 2 years of experience in Level 2 IT Support or similar.
• Hands-on experience with the operation, monitoring, and troubleshooting of Windows clients and servers, network components, printers and video conferencing.
• Strong ITSM knowledge (ITIL) and solid stakeholder communication.
• Fluent in Norwegian and English; capable of working in a 24/7 operation.

Responsibilities

• Continuously monitor IT infrastructure, applications, and services.
• Respond to alerts, incidents, changes and service requests per procedures.
• Perform first and second line troubleshooting and service restoration.
• Escalate incidents and coordinate with on‑call teams.
• Contribute to operational excellence through process improvements.

Skills

Customer focus

ITIL knowledge

Communication

Problem solving

Team player

English fluency

Norwegian fluency

High pressure

Tools

Windows Server

Windows client

Networking

Printers

Video conferencing

Job description

Engineer, Applications & Infrastructure Operations (24/7 Operation Center)

• Full-time
• Business Units: TC - Digital Resilience

Statkraft has been making clean energy possible for over a century. That is what we offer. 125 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we do not see renewable energy as part of the solution – we believe it must be the solution. With us, you will shape a career that is truly forward-facing with many amazing opportunities and offerings to match.

But there is more work to be done – that is why we need you to join us!

We are seeking a highly motivated Engineer, Applications & Infrastructure Operations to join our 24/7 Operation Center within Global Infrastructure Operations in Oslo, Norway.

The IT Infrastructure Operations (TCIOS) department is responsible for ensuring the stable, secure, and efficient operation of Statkraft's global IT services around the clock, 24 hours a day, 365 days a year. Our responsibilities span daily operations, service reliability, continuous improvement initiatives, and lifecycle management of critical infrastructure and applications.

As part of our ongoing commitment to operational excellence, we are expanding our 24/7 Operation Center team. In this role, you will play a key part in maintaining the availability and performance of Statkraft’s global IT environment. Working in a rotating shift schedule, you will proactively monitor infrastructure and business-critical applications, respond to operational alerts, perform initial troubleshooting and service recovery actions, manage incident escalations, and coordinate with on‑call specialists when required.

This is an excellent opportunity for individuals who thrive in a dynamic operational environment and are passionate about ensuring high service availability, operational stability, and exceptional customer experience across a global organization.

In your role you will:

• Continuous monitoring of IT infrastructure, applications, and services.
• Responding to alerts, incidents, changes and service requests in accordance with established operational procedures.
• Performing first and second line troubleshooting and service restoration activities.
• Escalating incidents and coordinating with technical teams and on‑call support as needed.
• Contributing to operational excellence through process improvements and knowledge sharing.
• Supporting the stability, security, and availability of Statkraft's global IT services.
• Scope:

The Operation Center provides continuous coverage through a rotating three‑shift schedule:

• Morning shift 07:00–15:00
• Afternoon shift 15:00–23:00
• Night shift 23:00–07:00

Each shift is staffed by one dedicated Engineer who is actively monitoring and supporting Statkraft’s global IT services throughout the duration of the shift.

• Statkraft manages critical infrastructure and services in several countries. The applicant must have a valid background check conducted by Semac or an equivalent provider.
• Minimum 2 years of experience in Level 2 IT Support, Operations, or a similar technical support role.
• Hands‑on experience with the operation, monitoring, and troubleshooting of Windows clients and servers, network infrastructure components, printers, and video conferencing solutions.
• Strong customer and service orientation, with a professional approach to incident handling and stakeholder communication.
• Good understanding of IT Service Management (ITSM) principles and processes, preferably with knowledge of the ITIL framework.
• Ability to quickly acquire new technical knowledge and adapt to changing technologies and operational requirements.
• Capable of working both independently and collaboratively within a team environment.
• Self‑motivated, structured, and resilient, with the ability to remain effective in high‑pressure situations and during critical incidents.
• Excellent verbal and written communication skills in Norwegian and English.
• Strong analytical and problem‑solving skills.
• High sense of ownership and accountability.
• Calm and focused under pressure.
• Positive attitude with a continuous improvement mindset.
• Reliable and dependable in a 24/7 operational environment.

We know that no candidate ticks every box. If you are excited about this opportunity and believe your skills and experience could make a difference, we encourage you to apply, even if you do not meet every qualification listed above. We value diverse perspectives and believe they help us build stronger teams and better solutions.

At Statkraft, you’ll shape a career that is truly forward‑facing with many amazing opportunities and offerings to match. This includes (non‑exclusive):

• The chance to grow your career alongside a truly global network of experts, leaders, specialists and graduates from different countries and backgrounds
• The opportunity to work somewhere with pride, and to be able to honestly say “My work is contributing to saving the planet”
• A work culture that puts emphasis on the individual, offering flexible working solutions, and work life balance principles
• A focus on fun outside of work, supported by various activity groups such as soccer, yoga, sailing, climbing, boxing, cabin rentals, and much more
• Being part of a company proudly certified as a ‘Great Place to Work’

Our vision is to renew the way the world is powered. To navigate the complex journey ahead, we need every voice at the table. We therefore work actively to be a diverse and inclusive workplace and welcome all applicants regardless of background, gender, age, sexual orientation, religious belief, ethnicity, nationality or disability.

Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance.

Statkraft manages critical infrastructure and services in several countries. We conduct background checks on qualified applicants before hire. The applicant must be eligible for security clearance and authorisation.

Application deadline: 25th of October