Head of Customer Success: Loyalty & Partnerships (Remote)

Jobgether; Norway; Remote; NOK 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Fully remote

Equity participation

qiibee tokens (QBX)

40-hour workweek

24 days annual leave

Shape and lead CS function as first CS

Fast-paced international startup

AI-first culture

Job summary

Jobgether is seeking a strategic, hands-on Head of Customer Success to lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first CS hire, you will own the customer journey from technical integration and launch to performance optimization and long-term relationship management.

In this remote role, you will build scalable CS processes, collaborate with sales and product teams, and leverage AI-powered workflows to improve engagement, campaign visibility,

Qualifications

• Fluency in German and English with excellent written and verbal communication skills.
• At least 5 years of experience in customer success, account management, or partner onboarding in relevant industries.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve processes.
• Hands-on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.

Responsibilities

• Own end-to-end onboarding for new B2B customers from setup through launch and ongoing success management.
• Guide partners through the launch checklist including integration, balance top-ups, and campaign reviews.
• Manage relationships with active customers and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support customer growth.
• Improve visibility and campaign performance across touchpoints within partner channels.
• Ensure communications, assets, and campaigns comply with brand standards.

Skills

German

English

Claude AI

HubSpot

Tools

HubSpot

Claude AI

Job description

Jobgether is seeking a strategic, hands-on Head of Customer Success to lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first CS hire, you will own the customer journey from technical integration and launch to performance optimization and long-term relationship management.

In this remote role, you will build scalable CS processes, collaborate with sales and product teams, and leverage AI-powered workflows to improve engagement, campaign visibility,