Founding Customer Success Lead – Growth & Partnerships

Beam; London; Hybrid; NOK 571,000 - 952,000; Full time

Benefits offered by this job

Generous EMI-qualifying share options

Therapy & coaching access

Pension with employer contribution

Healthcare cover

Sabbatical after 3 years

WellBeam budget for wellbeing

Gym membership (London)

Parental leave enhancements

Cycle & Tech schemes

Job summary

Beam is shaping AI for social impact and is seeking a Customer Success Manager to drive pilots to value and grow partnerships across EU markets. You will spend significant time with frontline users, build champions, and translate feedback into product signals.

You’ll manage a portfolio, lead adoption initiatives, and negotiate expansions while shaping how Beam’s customer success operates in a fast-growing environment.

Qualifications

• Fluency in English and French with strong communication, presentation and negotiation skills.
• Willingness to travel regularly across the EU and partner with diverse stakeholders.
• Demonstrated growth through account management or customer success in a software product.
• Diplomatic approach to building relationships across government, social care providers and partners.
• Creative problem solving with a growth mindset to unlock value for customers.

Responsibilities

• Build strong relationships from frontline teams to senior stakeholders across councils and government.
• Drive adoption through training and proactive engagement with frontline teams and managers.
• Show impact with concise updates and reports highlighting partnership value.
• Identify and secure expansions, develop proposals, and lead contract negotiations.
• Represent the voice of the customer to inform product roadmap.
• Help build Beam's customer success function as a foundational team member.

Skills

Relationship builder

Multi tasker

Results-driven

Negotiation

Diplomacy

Growth mindset

Discovery techniques

English & French fluency

Travel readiness (EU)

Software product experience

Job description

Beam is shaping AI for social impact and is seeking a Customer Success Manager to drive pilots to value and grow partnerships across EU markets. You will spend significant time with frontline users, build champions, and translate feedback into product signals.

You’ll manage a portfolio, lead adoption initiatives, and negotiate expansions while shaping how Beam’s customer success operates in a fast-growing environment.